Lufthansa Cargo adds emergency product for ultra urgent shipments

Lufthansa Cargo has added a new emergency product that can be tagged onto its other services for critical shipments that require absolute priority.

The cargo division said that its new add-on service offers the “highest transport priority”, regardless of the booked product, shipment size or weight and can even be used on short-notice bookings, up to the Latest Acceptance Time.

“The service is tailored for highly critical shipments, both planned and unexpected, that require the highest transport priority and dedicated handling throughout the entire journey,” Lufthansa Cargo explained.

Emergency is available to be used as an add-on for the products General Cargo, Dangerous Goods, Passive Temp Support and Vulnerables, in combination with the td.Flash and td.Zoom speeds.

It also includes a money-back guarantee if the shipment is not available for collection within six hours after the specified Time of Availability and can be booked online.

The company said examples include urgently needed spare parts and machinery, as well as life-saving pharmaceuticals and medical samples, for which reliable transportation and guaranteed uplift must be ensured.

Shipments booked with the add-on service Emergency are clearly identified and subject to enhanced monitoring throughout the transport operation.

Additional dedicated monitoring is provided at Lufthansa Cargo’s hubs in Frankfurt, Munich, and Vienna.

“In Frankfurt, shipments are handled around the clock via the time:matters Courier Terminal in Cargo City North. Its direct access to the apron and dedicated handling processes enable particularly short transfer routes and support fast, prioritised handling,” the division explained.

The service also includes 24/7 customer service that will monitor the shipment so irregularities can be identified at an early stage, and appropriate corrective measures can be taken.

It is available across the Lufthansa Group network at more than 200 stations worldwide.

The firm’s add-on services allow customers to complement their bookings with additional services based on the product, speed and routing.

In addition to Emergency, the portfolio includes Sustainable Choice, Personal Supervision, smartULD, toDoor, and  Insurance.

Lufthansa Cargo began integrating its various “add-on” services into the booking process to make it easier to select the optional products earlier this year.