{"id":7064944,"date":"2026-09-23T16:29:44","date_gmt":"2026-09-23T16:29:44","guid":{"rendered":"https:\/\/peraltafinancing.com\/airline\/lufthansa-gets-sassy-with-customer-on-social-media-divides-the-internet\/"},"modified":"2026-09-23T16:29:44","modified_gmt":"2026-09-23T16:29:44","slug":"lufthansa-gets-sassy-with-customer-on-social-media-divides-the-internet","status":"publish","type":"post","link":"https:\/\/fivemor.com\/?p=7064944","title":{"rendered":"Lufthansa Gets Sassy With Customer On Social Media, Divides The Internet"},"content":{"rendered":"<p> <br \/>\n<\/p>\n<div xmlns:default=\"http:\/\/www.w3.org\/2000\/svg\">\n<p class=\"wp-block-paragraph\">A post from Lufthansa\u2019s official account on social media platform X is going viral, and people are divided. Some find the post to be highly unprofessional, while some find it to be oddly refreshing (yet still highly unprofessional). \ud83d\ude09 <\/p>\n<h2 id=\"h-lufthansa-tells-customer-to-stop-messaging-lol\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"lufthansa_tells_customer_to_stop_messaging_lol\"\/>Lufthansa tells customer to stop messaging, lol<span class=\"ez-toc-section-end\"\/><\/h2>\n<p class=\"wp-block-paragraph\">An X user tagged Lufthansa\u2019s official account, and wrote the following:<\/p>\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Why are you ignoring my messages and emails @lufthansa ? You approved our payment months ago, yet you dodge responsibility and act unlawfully! Shame on you! Answer your emails and process Case C-999983-G1X8 IMMEDIATELY!<\/p>\n<\/blockquote>\n<p class=\"wp-block-paragraph\">Lufthansa responded almost immediately, essentially telling the customer the response isn\u2019t going to \u201cmagically\u201d change, and that he should stop asking on different platforms:<\/p>\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">We\u2019ve already responded to you numerous times via DM on different social media platforms. The response isn\u2019t going to magically change just because you\u2019re asking the same question on X now. \/Flo<\/p>\n<\/blockquote>\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1200\" height=\"618\" src=\"https:\/\/cdn.onemileatatime.com\/wp-content\/uploads\/2026\/09\/Lufthansa-Social-Media-Post-2.jpg\" alt=\"Screenshot of Lufthansa's X reply telling a customer the response won't change just because they asked again on a different platform\" class=\"wp-image-373666\"\/><figcaption class=\"wp-element-caption\">Lufthansa customer service response on X<\/figcaption><\/figure>\n<p class=\"wp-block-paragraph\">This post ended up going viral. It currently has 1.2 million views, but that number keeps increasing. A little over 20 hours later, the airline apologized in a follow-up post, writing the following:<\/p>\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">We sincerely apologize for our last reply to you \u2013 this is not the way we treat our passengers. We understand your frustration in this matter and are doing everything we can to speed up the process. We will get back to you as soon as possible.<\/p>\n<\/blockquote>\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"676\" src=\"https:\/\/cdn.onemileatatime.com\/wp-content\/uploads\/2026\/09\/Lufthansa-Social-Media-Post-1.jpg\" alt=\"Screenshot of Lufthansa's follow-up apology post on X to the customer\" class=\"wp-image-373665\"\/><figcaption class=\"wp-element-caption\">Lufthansa customer service response on X<\/figcaption><\/figure>\n<p class=\"wp-block-paragraph\">I think we can all agree that Lufthansa\u2019s response to a customer on X was unprofessional. Admittedly we don\u2019t know the full story here. The traveler seemingly claims that some sort of compensation was approved, but hasn\u2019t been paid. I don\u2019t know if that\u2019s true or not, though I\u2019d sure love to know the backstory.<\/p>\n<p><!-- \/1019006\/OMAAT_InContent --><\/p>\n<p class=\"wp-block-paragraph\">I would imagine that anyone who has worked in frontline customer service has probably wanted to respond to a customer in this way at one point or another (or in some cases, maybe constantly). And I\u2019ll also say that the internet adds a level of anonymity that makes so many customers complete jerks.<\/p>\n<p class=\"wp-block-paragraph\">You know, you\u2019ll see an airline posting about a new route or lounge on social media, and then there are dozens of responses from people all basically just saying \u201cf*** you, you s*** airline, you lost my bags, I\u2019m never flying you again.\u201d I don\u2019t know how the people working the social media accounts have the patience to be apologetic and deal with customers, when they receive such a lack of respect.<\/p>\n<p class=\"wp-block-paragraph\">Also, to Lufthansa\u2019s credit, at least it seems the airline still has humans responding to customer service complaints, rather than AI (unless they\u2019ve programmed their AI to be that sassy). There\u2019s something to be said for that!<\/p>\n<p class=\"wp-block-paragraph\">I see some people suggesting that Lufthansa must\u2019ve outsourced customer service, and that this is the reason for this kind of a response. If anything, this response strikes me as being a completely blunt German. Germans don\u2019t really beat around the bush with sharing how they feel, and that\u2019s very much the vibe here.<\/p>\n<p class=\"wp-block-paragraph\">I remember a Lufthansa flight I took earlier this year, where someone came up to first class during boarding and was obviously trying to take pictures of seats in a way where they tried to make it look like they were sitting in them.<\/p>\n<p class=\"wp-block-paragraph\">The flight attendant proceeded to come up to the guy and said \u201cwhat do you think you are doing?\u201d He responded by making up some excuse about how he just wanted to see the seat, and she responded with \u201cno, I know what you are doing, you are trying to fake that you are flying in first class for social media.\u201d Lol, perhaps it was a bit aggressive, but she certainly shut him up, and she definitely clocked him on that one.<\/p>\n<h2 id=\"h-bottom-line\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"bottom_line\"\/>Bottom line<span class=\"ez-toc-section-end\"\/><\/h2>\n<p class=\"wp-block-paragraph\">Lufthansa is getting quite a bit of criticism after a customer demanded immediate help with a compensation issue. A representative for the airline responded by telling the customers that they\u2019ve responded to him numerous times on different social media platforms, and that the response wouldn\u2019t magically change because he\u2019s asking on X.<\/p>\n<p class=\"wp-block-paragraph\">Well, that caught the attention of a lot of people, and a little under a day later, the airline apologized. So I guess maybe asking on X does magically change the response? \ud83d\ude09<\/p>\n<p class=\"wp-block-paragraph\"><strong>What do you make of Lufthansa\u2019s response to a customer on X?<\/strong><\/p>\n<\/p><\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>A post from Lufthansa\u2019s official account on social media platform X is going viral, and people are divided. Some find the post to be highly unprofessional, while some find it to be oddly refreshing (yet still highly unprofessional). \ud83d\ude09 Lufthansa tells customer to stop messaging, lol An X user tagged Lufthansa\u2019s official account, and wrote [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":7064945,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12028],"tags":[13092,82769,15575,23228,10999,226537,10974],"dealstore":[],"offerexpiration":[],"class_list":["post-7064944","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-airline","tag-customer","tag-divides","tag-internet","tag-lufthansa","tag-media","tag-sassy","tag-social"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Lufthansa Gets Sassy With Customer On Social Media, Divides The Internet - Som2ny Network<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fivemor.com\/?p=7064944\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Lufthansa Gets Sassy With Customer On Social Media, Divides The Internet - Som2ny Network\" \/>\n<meta property=\"og:description\" content=\"A post from Lufthansa\u2019s official account on social media platform X is going viral, and people are divided. 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