{"id":7036643,"date":"2026-08-10T13:24:08","date_gmt":"2026-08-10T13:24:08","guid":{"rendered":"https:\/\/peraltafinancing.com\/uncategorized\/google-has-shocked-me-by-being-very-helpful-about-a-broken-nest-thermostat\/"},"modified":"2026-08-10T13:24:08","modified_gmt":"2026-08-10T13:24:08","slug":"google-has-shocked-me-by-being-very-helpful-about-a-broken-nest-thermostat","status":"publish","type":"post","link":"https:\/\/fivemor.com\/?p=7036643","title":{"rendered":"Google has shocked me by being very helpful about a broken Nest Thermostat"},"content":{"rendered":"<p> <br \/>\n<\/p>\n<div>\n<p><strong>I\u2019ve spent a fair bit of time being rude about how <a href=\"https:\/\/www.trustedreviews.com\/opinion\/googles-empty-nest-how-the-iconic-brand-become-a-shadow-of-its-former-self\">Google has handled Nest<\/a>, with the company that kickstarted smart thermostats seeing a sad decline. Credit where credit\u2019s due, Google has been extremely helpful dealing with a broken thermostat.<\/strong><\/p>\n<p>I use a Nest Thermostat 3rd\u00a0Gen in a house we rent out because the hardware is robust, the device is mains-powered (so it can\u2019t run out of battery), and it lets me turn the heating on and off depending on whether people are in the house.<\/p>\n<p>Getting down to the house a week ago, I walked past the thermostat, only for it to light up and say that it can\u2019t connect to the Heat Link. No problem, I thought; it had done this before, usually when a guest had turned the boiler off by mistake.\u00a0<\/p>\n<p>I checked, and the power to the boiler was on. So, I checked the Nest Heat Link (the device that actually controls the boiler), and it was dead, with no lights. I pressed the button in the middle, but nothing. I turned the boiler off and back on again, and nothing.<\/p>\n<p>As the Nest Thermostat was installed back in 2019, I was resigned to the fact that I\u2019d have to try and buy a new Heat Link online, but while searching, I came across this page on the\u00a0<a href=\"https:\/\/www.boxt.co.uk\/boilers\/boiler-repair\/google\">BOXT website<\/a>, offering free Heat Link replacements, provided you\u2019d been through Google support.<\/p>\n<section class=\"block block-mobile-ad block-mobile-ad-double\" style=\"height: 620px\">\n<p>\n        Advertisement    <\/p>\n<\/section>\n<h2 class=\"wp-block-heading\" id=\"h-support-was-quick-to-get-and-the-fix-free\">Support was quick to get, and the fix free<\/h2>\n<p>Next, I went to the\u00a0<a href=\"https:\/\/support.google.com\/googlehome\/gethelp?hl=en\">Google Home and Nest Help<\/a>\u00a0site, and filled in my product details, including the product\u2019s serial number, and the problem I was having. I then had a choice of either using an online chat or having Google call me when a support person was free.\u00a0<\/p>\n<p>I picked the latter, and a minute later my phone rang. Within five minutes, I\u2019d explained the issue, and it was agreed that there was a fault and that Google would authorise the repair.<\/p>\n<p>A few seconds later, I had an email with a link to the BOXT website, with my support number pre-filled out. Then, I just had to pick a date for an engineer to come out (Friday 7 August), and that was it.<\/p>\n<section class=\"block video-player\"\/>\n<p>Sure enough, the engineer came out on the day, checked that the Heat Link was indeed dead. Now, I just need to wait a few days longer for the replacement Heat Link to be shipped out, and a the engineer will come back and fit it for me, free of charge.<\/p>\n<p>For a product that\u2019s now over seven years old, and well out of warranty, that\u2019s quite a brilliant service. I\u2019m glad it will keep my Nest Thermostat working for longer, even if I\u2019m still a bit sad that the UK won\u2019t see any future products.<\/p>\n<section class=\"block block-mobile-ad block-mobile-ad-double\" style=\"height: 620px\">\n<p>\n        Advertisement    <\/p>\n<\/section><\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>I\u2019ve spent a fair bit of time being rude about how Google has handled Nest, with the company that kickstarted smart thermostats seeing a sad decline. Credit where credit\u2019s due, Google has been extremely helpful dealing with a broken thermostat. I use a Nest Thermostat 3rd\u00a0Gen in a house we rent out because the hardware [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":7036644,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[199359],"tags":[4175,1531,13728,30915,15236,168478],"dealstore":[],"offerexpiration":[],"class_list":["post-7036643","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-smarter-life","tag-broken","tag-google","tag-helpful","tag-nest","tag-shocked","tag-thermostat"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Google has shocked me by being very helpful about a broken Nest Thermostat - Som2ny Network<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fivemor.com\/?p=7036643\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Google has shocked me by being very helpful about a broken Nest Thermostat - Som2ny Network\" \/>\n<meta property=\"og:description\" content=\"I\u2019ve spent a fair bit of time being rude about how Google has handled Nest, with the company that kickstarted smart thermostats seeing a sad decline. 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