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Join your HCIC colleagues for an exclusive look at measurable consumer engagement, patient access and labor productivity gains using chat in a complex health system.\u00a0<\/span><\/span><\/p>\n Bryan Yarbrough, Ardent Health\u2019s Corporate Director of Integrated Services, Marketing, will share the goals and results in their chat pilot the business reasons for expanding chat across the entire Ardent Health enterprise.<\/span><\/span><\/p>\n Ardent Health knew consumers wanted to converse digitally for triage to the right care, appointment scheduling, and other inquiries traditionally handled by phone.\u00a0 The team decided to validate live chat and chatbots in a two-market pilot to meet these needs. MedChat was selected in a far-reaching evaluation of chat, chatbot, and advanced automation platforms.<\/span><\/p>\n In 76 days, the MedChat pilot generated 7,000 chats, half of which were new patients and 90% were fulfilled using chatbots and AI without agent assistance required at all.\u00a0 The documented labor cost savings and improved patient experience resulted in Ardent expanding chat to the rest of its markets.<\/span><\/p>\n<\/div>\n An exclusive \u2018behind-the-scenes\u2019 look at Triage Bot, a patient self-triage tool using Isabel Healthcare\u2019s proven algorithms deployed on MedChat\u2019s chat platform.<\/span><\/p>\n