{"id":41900,"date":"2025-01-22T22:12:41","date_gmt":"2025-01-22T22:12:41","guid":{"rendered":"https:\/\/peraltafinancing.com\/accounting\/how-to-troubleshoot-audio-issues-in-gotowebinar-accountants-accelerator\/"},"modified":"2025-01-22T22:12:41","modified_gmt":"2025-01-22T22:12:41","slug":"how-to-troubleshoot-audio-issues-in-gotowebinar-accountants-accelerator","status":"publish","type":"post","link":"https:\/\/fivemor.com\/?p=41900","title":{"rendered":"How to Troubleshoot Audio Issues in GoToWebinar \u2013 Accountants Accelerator"},"content":{"rendered":"


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\"\"As more and more people use remote tools such as GoToWebinar, you may experience issues with the audio or sound portion of the webinar. Here are the basics and how to troubleshoot a \u201cno sound\u201d problem.<\/p>\n

First, do you plan to listen via your computer speakers\/headset or via a telephone line? <\/strong><\/p>\n

In our webinars, you have the choice of either one. Most people listen via their PC, but a few choose to dial in. In either case, you will be muted by an organizer so you can\u2019t talk, but you should always be able to hear.
The GoToWebinar software has two windows for you when you are on a webinar: the one where the presentation is shown and the control panel which is shown to the right. (Don\u2019t worry if you don\u2019t have the exact match \u2013 this is an organizer\u2019s view and you won\u2019t have as many sections.)<\/p>\n

If you don\u2019t see this window, it could be minimized or under something else. If it\u2019s minimized, it will look like this:<\/p>\n

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Click the orange arrow to expand it. If you can\u2019t find your control panel window at all, click the icon on your task bar \u2013 it\u2019s the blue and white 6-pointed flowery thing \u2013 to display the windows.<\/p>\n

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In the Control Panel window, look for the section labeled Audio. Notice whether your Audio controls are selected for Computer audio or Phone call. This is the first reason why you might not hear anything. Make sure the selection is correct.<\/p>\n

The next thing to check for is your volume. There is a speaker icon on the bottom right side of your task bar. Click it to bring up the volume bar. Adjust your volume accordingly.<\/p>\n

You can also find this by going to your Start menu, Settings, and Sound.<\/p>\n

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If you still don\u2019t have pc sound, the next thing to do is log out fo the webinar and log back in. If that doesn\u2019t work, you may need to reboot or you may need to call GoToWebinar support; they will help participants, not just organizers.<\/p>\n

\"\"First go here: https:\/\/support.goto.com\/webinar<\/a> and enter \u201cWhy can\u2019t I hear anyone?\u201d There\u2019s a whole page on what to do. If that fails, give them a call.\u00a0 In rare cases, we\u2019ve seen people who have to uninstall an old version and reinstall a new version of GoToWebinar to get it to work.<\/p>\n

Phone<\/strong>
If you want to dial in by phone, be sure to choose the Phone audio radio button choice in the Audio section of the GoToWebinar control panel and dial the number. Be sure the country is set to your own. You\u2019ll need to enter the access code to get on the right webinar. The phone and access code are listed on the control panel right below the Phone radio button selection.<\/p>\n

If you get a busy signal, you can get another phone number by clicking the Problem dialing in? link. When you do, you\u2019ll get a web page in your browser that looks like this:<\/p>\n

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Follow the directions on the screen to dial in using the alternate phone number given.
We hope that solves all of your audio issues. See you on the next webinar!<\/p>\n

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\n\t\tOn March 20, 2020 \t<\/span> \u00a0 \/ \u00a0<\/span> Accountant\u2019s Accelerator<\/a><\/span> \u00a0
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