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For over a decade, Heathrow\u2019s Airport Operations Centre (APOC) has been the nerve centre that ensures smooth day-to-day operations at one of the world\u2019s busiest airports. With up to fifty specialists from across the airport community in the APOC, the team manages a vast array of operational responsibilities, combining advanced technology, expert coordination, and real-time collaboration to address challenges and deliver exceptional service to millions of passengers, ensuring Heathrow functions efficiently and securely 24\/7.<\/p>\n
In the latest episode of Altitude, Kelly Stone MBE, Heathrow Head of Airport Operations and Jeannine Fernandes, NATS Heathrow Air Traffic Coordinator, joined our host Ady Dolan for an exclusive behind-the-scenes look at the inner workings of Europe\u2019s busiest airport and how the centre is evolving to meet future demands.<\/p>\n
Where it all Happens<\/strong><\/p>\n How do we describe the APOC? Imagine a bustling orchestra pit, where each musician needs to be in sync with the conductor. That is what Heathrow\u2019s APOC feels like. However, instead of instruments, we have teams: baggage managers, security leaders, and air traffic specialists, etc., all working together to keep the airport moving. APOC has been designed to bring everyone together in one room (under the Airport Operations Manager direction), fostering a sense of shared purpose and enabling quick, decisive action when needed. Although breakout rooms are available for specific command teams during major events, the core of APOC revolves around co-locating key personnel\u2014this includes those responsible for immediate emergency response and triage, alongside those who deliver live operations.<\/p>\n