{"id":335136,"date":"2025-12-08T16:44:52","date_gmt":"2025-12-08T16:44:52","guid":{"rendered":"https:\/\/peraltafinancing.com\/uncategorized\/using-virtual-triage-to-transform-patient-access\/"},"modified":"2025-12-08T16:44:52","modified_gmt":"2025-12-08T16:44:52","slug":"using-virtual-triage-to-transform-patient-access","status":"publish","type":"post","link":"https:\/\/fivemor.com\/?p=335136","title":{"rendered":"Using Virtual Triage To Transform Patient Access"},"content":{"rendered":"<p> <br \/>\n<\/p>\n<div id=\"hs_cos_wrapper_post_body\">\n<p style=\"margin-top: 7.5pt; margin-right: 0in; margin-bottom: 7.5pt; padding-left: 0in; font-size: 20px; font-weight: bold;\"><span>Outdated contact centers are posing problems for today&#8217;s health systems. As longer hold times collide with demands for a better experience from patients and caregivers, systems are turning to virtual triage.<\/span><\/p>\n<p style=\"margin-top: 7.5pt; margin-right: 0in; margin-bottom: 7.5pt; padding-left: 0in; font-size: 18px;\"><span>About 30 percent of patient calls to access centers require some triage, but the non-clinical agents who handle these calls aren&#8217;t always equipped to determine what level of care a patient needs. Even more challenging, most patients want a self-service, digital experience without calling the contact center at all. Join this webinar to learn how two health systems are using evidence-based scheduling and virtual triage to address these challenges and more.<\/span><\/p>\n<p><span><strong>Key learning points:<\/strong><\/span><\/p>\n<p>\u00a0<\/p>\n<ul>\n<li dir=\"ltr\">How patients use virtual triage to access the right care and reduce calls to the contact center<\/li>\n<li dir=\"ltr\">How scheduling agents use evidence-based scheduling to find the right care while speaking with patients by phone<\/li>\n<li dir=\"ltr\">Real-world virtual triage implementation experiences and results from Banner Health and Ardent Health Services<\/li>\n<\/ul>\n<p><span style=\"color: #43404d;\"><!--more--><\/span><\/p>\n<p style=\"font-size: 18px;\">Presenters:<\/p>\n<p style=\"font-size: 18px;\">Heather Francis RN, MBA &#8211; Clinical Director of Digital Integration for Banner Health<\/p>\n<p style=\"font-size: 18px;\">Reed Smith, MBA &#8211; Vice President, Digital and Innovation at Ardent Health Services<\/p>\n<p style=\"font-size: 18px;\">Matthew Hanis, Executive Vice President at MedChat<\/p>\n<p style=\"font-size: 18px;\">Don Bauman, CEO at Isabel Healthcare<\/p>\n<p style=\"font-size: 18px; font-weight: bold;\"><span style=\"color: #43404d;\">Webinar is on Thursday April 14th, 2022 at 11 AM to 12 PM CT<\/span><\/p>\n<p><a href=\"https:\/\/go.beckershospitalreview.com\/how-2-systems-are-using-virtual-triage-to-transform-patient-access\" rel=\"noopener\" style=\"font-weight: bold;\">SIGN UP NOW: https:\/\/go.beckershospitalreview.com\/how-2-systems-are-using-virtual-triage-to-transform-patient-access<\/a><\/p>\n<p><span style=\"font-size: 14px; color: #43404d;\"><img decoding=\"async\" src=\"https:\/\/info.isabelhealthcare.com\/hs-fs\/hubfs\/Isabel-MedChat-NoColor%20logo.jpg?width=760&amp;name=Isabel-MedChat-NoColor%20logo.jpg\" alt=\"Isabel-MedChat-NoColor logo\" width=\"760\" loading=\"lazy\" style=\"width: 760px;\" srcset=\"https:\/\/info.isabelhealthcare.com\/hs-fs\/hubfs\/Isabel-MedChat-NoColor%20logo.jpg?width=380&amp;name=Isabel-MedChat-NoColor%20logo.jpg 380w, https:\/\/info.isabelhealthcare.com\/hs-fs\/hubfs\/Isabel-MedChat-NoColor%20logo.jpg?width=760&amp;name=Isabel-MedChat-NoColor%20logo.jpg 760w, https:\/\/info.isabelhealthcare.com\/hs-fs\/hubfs\/Isabel-MedChat-NoColor%20logo.jpg?width=1140&amp;name=Isabel-MedChat-NoColor%20logo.jpg 1140w, https:\/\/info.isabelhealthcare.com\/hs-fs\/hubfs\/Isabel-MedChat-NoColor%20logo.jpg?width=1520&amp;name=Isabel-MedChat-NoColor%20logo.jpg 1520w, https:\/\/info.isabelhealthcare.com\/hs-fs\/hubfs\/Isabel-MedChat-NoColor%20logo.jpg?width=1900&amp;name=Isabel-MedChat-NoColor%20logo.jpg 1900w, https:\/\/info.isabelhealthcare.com\/hs-fs\/hubfs\/Isabel-MedChat-NoColor%20logo.jpg?width=2280&amp;name=Isabel-MedChat-NoColor%20logo.jpg 2280w\" sizes=\"auto, (max-width: 760px) 100vw, 760px\"\/><\/span><\/p>\n<p>\u00a0<\/p>\n<\/div>\n<p><script>\n  !function(f,b,e,v,n,t,s)\n  {if(f.fbq)return;n=f.fbq=function(){n.callMethod?\n  n.callMethod.apply(n,arguments):n.queue.push(arguments)};\n  if(!f._fbq)f._fbq=n;n.push=n;n.loaded=!0;n.version='2.0';\n  n.queue=[];t=b.createElement(e);t.async=!0;\n  t.src=v;s=b.getElementsByTagName(e)[0];\n  s.parentNode.insertBefore(t,s)}(window, document,'script',\n  'https:\/\/connect.facebook.net\/en_US\/fbevents.js');\n  fbq('init', '572582193280721');\n  fbq('track', 'PageView');\n<\/script><script>(function(d, s, id) {\n  var js, fjs = d.getElementsByTagName(s)[0];\n  if (d.getElementById(id)) return;\n  js = d.createElement(s); js.id = id;\n  js.src = \"\/\/connect.facebook.net\/en_US\/sdk.js#xfbml=1&version=v3.0\";\n  fjs.parentNode.insertBefore(js, fjs);\n }(document, 'script', 'facebook-jssdk'));<\/script><br \/>\n<br \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Outdated contact centers are posing problems for today&#8217;s health systems. As longer hold times collide with demands for a better experience from patients and caregivers, systems are turning to virtual triage. About 30 percent of patient calls to access centers require some triage, but the non-clinical agents who handle these calls aren&#8217;t always equipped to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":335137,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[141537,160359,117153],"tags":[1846,13685,13322,66829,10997],"dealstore":[],"offerexpiration":[],"class_list":["post-335136","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-clinical-decision-support","category-healthcare-informatics","category-symptom-triage","tag-access","tag-patient","tag-transform","tag-triage","tag-virtual"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Using Virtual Triage To Transform Patient Access - Som2ny Network<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fivemor.com\/?p=335136\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Using Virtual Triage To Transform Patient Access - Som2ny Network\" \/>\n<meta property=\"og:description\" content=\"Outdated contact centers are posing problems for today&#8217;s health systems. As longer hold times collide with demands for a better experience from patients and caregivers, systems are turning to virtual triage. About 30 percent of patient calls to access centers require some triage, but the non-clinical agents who handle these calls aren&#8217;t always equipped to [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/fivemor.com\/?p=335136\" \/>\n<meta property=\"og:site_name\" content=\"Som2ny Network\" \/>\n<meta property=\"article:published_time\" content=\"2025-12-08T16:44:52+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/fivemor.com\/wp-content\/uploads\/2025\/12\/Isabel-MedChat-NoColor20logo.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"760\" \/>\n\t<meta property=\"og:image:height\" content=\"104\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/fivemor.com\/?p=335136#article\",\"isPartOf\":{\"@id\":\"https:\/\/fivemor.com\/?p=335136\"},\"author\":{\"name\":\"admin\",\"@id\":\"https:\/\/fivemor.com\/#\/schema\/person\/b85e3c3dc0e1daea076524dc8810c371\"},\"headline\":\"Using Virtual Triage To Transform Patient Access\",\"datePublished\":\"2025-12-08T16:44:52+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/fivemor.com\/?p=335136\"},\"wordCount\":223,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/fivemor.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/fivemor.com\/?p=335136#primaryimage\"},\"thumbnailUrl\":\"https:\/\/fivemor.com\/wp-content\/uploads\/2025\/12\/Isabel-MedChat-NoColor20logo.jpg\",\"keywords\":[\"Access\",\"Patient\",\"Transform\",\"Triage\",\"Virtual\"],\"articleSection\":[\"Clinical Decision Support\",\"Healthcare Informatics\",\"Symptom Triage\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/fivemor.com\/?p=335136#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/fivemor.com\/?p=335136\",\"url\":\"https:\/\/fivemor.com\/?p=335136\",\"name\":\"Using Virtual Triage To Transform Patient Access - Som2ny Network\",\"isPartOf\":{\"@id\":\"https:\/\/fivemor.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/fivemor.com\/?p=335136#primaryimage\"},\"image\":{\"@id\":\"https:\/\/fivemor.com\/?p=335136#primaryimage\"},\"thumbnailUrl\":\"https:\/\/fivemor.com\/wp-content\/uploads\/2025\/12\/Isabel-MedChat-NoColor20logo.jpg\",\"datePublished\":\"2025-12-08T16:44:52+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/fivemor.com\/?p=335136#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/fivemor.com\/?p=335136\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/fivemor.com\/?p=335136#primaryimage\",\"url\":\"https:\/\/fivemor.com\/wp-content\/uploads\/2025\/12\/Isabel-MedChat-NoColor20logo.jpg\",\"contentUrl\":\"https:\/\/fivemor.com\/wp-content\/uploads\/2025\/12\/Isabel-MedChat-NoColor20logo.jpg\",\"width\":760,\"height\":104},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/fivemor.com\/?p=335136#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/fivemor.com\/?bp_activities=1\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Using Virtual Triage To Transform Patient Access\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/fivemor.com\/#website\",\"url\":\"https:\/\/fivemor.com\/\",\"name\":\"Som2ny Network\",\"description\":\"Daily Deals\",\"publisher\":{\"@id\":\"https:\/\/fivemor.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/fivemor.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/fivemor.com\/#organization\",\"name\":\"Som2ny Network\",\"url\":\"https:\/\/fivemor.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/fivemor.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/fivemor.com\/wp-content\/uploads\/2026\/07\/4a0953c4-logo-300x86-1.png\",\"contentUrl\":\"https:\/\/fivemor.com\/wp-content\/uploads\/2026\/07\/4a0953c4-logo-300x86-1.png\",\"width\":300,\"height\":86,\"caption\":\"Som2ny Network\"},\"image\":{\"@id\":\"https:\/\/fivemor.com\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/fivemor.com\/#\/schema\/person\/b85e3c3dc0e1daea076524dc8810c371\",\"name\":\"admin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/fivemor.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/729ae85bf62b9917e93538db2f2688ca?s=96&r=g&default=https%3A%2F%2Ffivemor.com%2Fwp-content%2Fplugins%2Fbuddypress-first-letter-avatar%2Fimages%2Fdefault%2F96%2Flatin_a.png\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/729ae85bf62b9917e93538db2f2688ca?s=96&r=g&default=https%3A%2F%2Ffivemor.com%2Fwp-content%2Fplugins%2Fbuddypress-first-letter-avatar%2Fimages%2Fdefault%2F96%2Flatin_a.png\",\"caption\":\"admin\"},\"sameAs\":[\"https:\/\/fivemor.com\"],\"url\":\"https:\/\/fivemor.com\/?author=1\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Using Virtual Triage To Transform Patient Access - Som2ny Network","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/fivemor.com\/?p=335136","og_locale":"en_US","og_type":"article","og_title":"Using Virtual Triage To Transform Patient Access - Som2ny Network","og_description":"Outdated contact centers are posing problems for today&#8217;s health systems. As longer hold times collide with demands for a better experience from patients and caregivers, systems are turning to virtual triage. About 30 percent of patient calls to access centers require some triage, but the non-clinical agents who handle these calls aren&#8217;t always equipped to [&hellip;]","og_url":"https:\/\/fivemor.com\/?p=335136","og_site_name":"Som2ny Network","article_published_time":"2025-12-08T16:44:52+00:00","og_image":[{"width":760,"height":104,"url":"https:\/\/fivemor.com\/wp-content\/uploads\/2025\/12\/Isabel-MedChat-NoColor20logo.jpg","type":"image\/jpeg"}],"author":"admin","twitter_card":"summary_large_image","twitter_misc":{"Written by":"admin","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/fivemor.com\/?p=335136#article","isPartOf":{"@id":"https:\/\/fivemor.com\/?p=335136"},"author":{"name":"admin","@id":"https:\/\/fivemor.com\/#\/schema\/person\/b85e3c3dc0e1daea076524dc8810c371"},"headline":"Using Virtual Triage To Transform Patient Access","datePublished":"2025-12-08T16:44:52+00:00","mainEntityOfPage":{"@id":"https:\/\/fivemor.com\/?p=335136"},"wordCount":223,"commentCount":0,"publisher":{"@id":"https:\/\/fivemor.com\/#organization"},"image":{"@id":"https:\/\/fivemor.com\/?p=335136#primaryimage"},"thumbnailUrl":"https:\/\/fivemor.com\/wp-content\/uploads\/2025\/12\/Isabel-MedChat-NoColor20logo.jpg","keywords":["Access","Patient","Transform","Triage","Virtual"],"articleSection":["Clinical Decision Support","Healthcare Informatics","Symptom Triage"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/fivemor.com\/?p=335136#respond"]}]},{"@type":"WebPage","@id":"https:\/\/fivemor.com\/?p=335136","url":"https:\/\/fivemor.com\/?p=335136","name":"Using Virtual Triage To Transform Patient Access - Som2ny Network","isPartOf":{"@id":"https:\/\/fivemor.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/fivemor.com\/?p=335136#primaryimage"},"image":{"@id":"https:\/\/fivemor.com\/?p=335136#primaryimage"},"thumbnailUrl":"https:\/\/fivemor.com\/wp-content\/uploads\/2025\/12\/Isabel-MedChat-NoColor20logo.jpg","datePublished":"2025-12-08T16:44:52+00:00","breadcrumb":{"@id":"https:\/\/fivemor.com\/?p=335136#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/fivemor.com\/?p=335136"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/fivemor.com\/?p=335136#primaryimage","url":"https:\/\/fivemor.com\/wp-content\/uploads\/2025\/12\/Isabel-MedChat-NoColor20logo.jpg","contentUrl":"https:\/\/fivemor.com\/wp-content\/uploads\/2025\/12\/Isabel-MedChat-NoColor20logo.jpg","width":760,"height":104},{"@type":"BreadcrumbList","@id":"https:\/\/fivemor.com\/?p=335136#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/fivemor.com\/?bp_activities=1"},{"@type":"ListItem","position":2,"name":"Using Virtual Triage To Transform Patient Access"}]},{"@type":"WebSite","@id":"https:\/\/fivemor.com\/#website","url":"https:\/\/fivemor.com\/","name":"Som2ny Network","description":"Daily Deals","publisher":{"@id":"https:\/\/fivemor.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/fivemor.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/fivemor.com\/#organization","name":"Som2ny Network","url":"https:\/\/fivemor.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/fivemor.com\/#\/schema\/logo\/image\/","url":"https:\/\/fivemor.com\/wp-content\/uploads\/2026\/07\/4a0953c4-logo-300x86-1.png","contentUrl":"https:\/\/fivemor.com\/wp-content\/uploads\/2026\/07\/4a0953c4-logo-300x86-1.png","width":300,"height":86,"caption":"Som2ny Network"},"image":{"@id":"https:\/\/fivemor.com\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/fivemor.com\/#\/schema\/person\/b85e3c3dc0e1daea076524dc8810c371","name":"admin","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/fivemor.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/729ae85bf62b9917e93538db2f2688ca?s=96&r=g&default=https%3A%2F%2Ffivemor.com%2Fwp-content%2Fplugins%2Fbuddypress-first-letter-avatar%2Fimages%2Fdefault%2F96%2Flatin_a.png","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/729ae85bf62b9917e93538db2f2688ca?s=96&r=g&default=https%3A%2F%2Ffivemor.com%2Fwp-content%2Fplugins%2Fbuddypress-first-letter-avatar%2Fimages%2Fdefault%2F96%2Flatin_a.png","caption":"admin"},"sameAs":["https:\/\/fivemor.com"],"url":"https:\/\/fivemor.com\/?author=1"}]}},"_links":{"self":[{"href":"https:\/\/fivemor.com\/index.php?rest_route=\/wp\/v2\/posts\/335136","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fivemor.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/fivemor.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/fivemor.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fivemor.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=335136"}],"version-history":[{"count":0,"href":"https:\/\/fivemor.com\/index.php?rest_route=\/wp\/v2\/posts\/335136\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/fivemor.com\/index.php?rest_route=\/wp\/v2\/media\/335137"}],"wp:attachment":[{"href":"https:\/\/fivemor.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=335136"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/fivemor.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=335136"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/fivemor.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=335136"},{"taxonomy":"dealstore","embeddable":true,"href":"https:\/\/fivemor.com\/index.php?rest_route=%2Fwp%2Fv2%2Fdealstore&post=335136"},{"taxonomy":"offerexpiration","embeddable":true,"href":"https:\/\/fivemor.com\/index.php?rest_route=%2Fwp%2Fv2%2Fofferexpiration&post=335136"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}