{"id":310147,"date":"2025-11-22T02:48:18","date_gmt":"2025-11-22T02:48:18","guid":{"rendered":"https:\/\/peraltafinancing.com\/uncategorized\/reup-education-and-15five-kona-ai-coach-empowering-managers-for-measurable-impact\/"},"modified":"2025-11-22T02:48:18","modified_gmt":"2025-11-22T02:48:18","slug":"reup-education-and-15five-kona-ai-coach-empowering-managers-for-measurable-impact","status":"publish","type":"post","link":"https:\/\/fivemor.com\/?p=310147","title":{"rendered":"ReUp Education and 15Five Kona AI Coach:\u00a0Empowering Managers for Measurable Impact"},"content":{"rendered":"<p> <br \/>\n<\/p>\n<div>\n<h2 class=\"wp-block-heading\"><strong>The Challenge: Structure and Feedback<\/strong><\/h2>\n<p>Before implementing 15Five, ReUp Education, an EdTech company helping adult learners complete their degrees, was working on their management structure. They wanted a consistent process for one-on-one meetings, since most felt a bit more informal and reactive. As one director stated, meetings often began with, \u201cWhat are we gonna talk about?\u201d leading to struggles consistently providing feedback and connecting\u00a0 employee performance to broader company goals.<\/p>\n<p>What did this challenge impact?<\/p>\n<ul class=\"wp-block-list\">\n<li><strong>Accountability:<\/strong> without a documented record, managers questioned whether they had been clear in their instructions, making it challenging to hold employees accountable for their work and professional development.<\/li>\n<li><strong>Mental Energy:<\/strong> Managers had limited focus, trying to remember key points and take notes during conversations rather than being fully present with their direct reports.<\/li>\n<li><strong>Coaching:<\/strong> Without a more formal coaching framework, these sessions became unquantifiable and subjective, leaving managers without a clear way to track their own growth and effectiveness and understanding the impact on their direct reports<\/li>\n<\/ul>\n<h2 class=\"wp-block-heading\"><strong>The Solution: 15Five\u2019s Kona Coach<\/strong><\/h2>\n<p>ReUp implemented <a href=\"https:\/\/www.15five.com\/products\/kona\/?utm_source=blog&amp;utm_medium=content-syndication&amp;utm_campaign=Q4_Kona_Meeting_Assistant&amp;utm_content=Kona Meeting Assistant\" target=\"_blank\" rel=\"noreferrer noopener\">15Five\u2019s AI coaching feature, Kona<\/a>, first as a pilot program and now to all managers across the company. Kona automatically joins one-on-one meetings, transcribes the conversation, and generates a concise summary, complete with key topics discussed and suggested action items. <\/p>\n<p>Kona also provides managers with proactive, real-time coaching and feedback before and after each session. The coaching and feedback are based on areas where they would like to improve, as well as data inputs from engagement surveys, previous one-on-one conversations, business system inputs, and other data sources accessed by the AI agent.\u00a0<\/p>\n<p>This AI transformative approach provided managers with:<\/p>\n<ul class=\"wp-block-list\">\n<li><strong>Automated Note-Taking:<\/strong> By delegating note-taking to Kona, managers could focus entirely on the conversation and be more \u201cattentive\u201d and \u201cpresent\u201d with their direct reports.<\/li>\n<li><strong>An Unbiased Source of Truth:<\/strong> Kona\u2019s unbiased summaries provided managers with objective evidence of what was discussed, eliminating \u201cthey said\u201d disputes.<\/li>\n<li><strong>Proactive Coaching Insights:<\/strong> The platform provides managers with timely reminders and suggestions to ensure they consistently address essential topics, such as professional development and aligning work with company objectives.<\/li>\n<\/ul>\n<h2 class=\"wp-block-heading\"><strong>A Seamless Change Management Process<\/strong><\/h2>\n<p>ReUp\u2019s implementation of <a href=\"https:\/\/www.15five.com\/products\/kona\/?utm_source=blog&amp;utm_medium=content-syndication&amp;utm_campaign=Q4_Kona_Meeting_Assistant&amp;utm_content=Kona Meeting Assistant\" target=\"_blank\" rel=\"noreferrer noopener\">Kona<\/a> was designed to be low-friction and was highly successful. The technical setup took only a few minutes and was done seamlessly. In terms of change management, that was also simple, quick, and easy. Managers were provided with pre-written language to introduce the new tool to their direct reports, addressing potential concerns about privacy and recording.\u00a0<\/p>\n<p>For most employees, the initial apprehension quickly dissipated, with Jennifer Sobocinski, Senior Director of People &amp; Culture, recalling one manager noting that Kona \u201cjust became like wallpaper\u201d in their meetings: ever-present but no longer a distraction. The ability to pause the recording for personal conversations also helped build trust and comfort over time.<\/p>\n<h2 class=\"wp-block-heading\"><strong>The Results: Empowered Managers and Streamlined Workflows<\/strong><\/h2>\n<p>With 15Five, ReUp\u2019s managers now have a powerful tool that has fundamentally improved their leadership.<\/p>\n<h3 class=\"wp-block-heading\"><strong>Improved Managerial Habits<\/strong><\/h3>\n<p>N\u2019Digo Kali, Director of Learner Services, found that Kona\u2019s insights led to better outcomes for her team:<\/p>\n<p>\u201cBecause of Kona, I make sure at the very end to recap. Are you gonna do this by this date? I\u2019m gonna do this by this date. Next week we\u2019ll talk about this. So it just makes more structure, and it makes it\u2026it feels more effective and efficient.\u201d<\/p>\n<h3 class=\"wp-block-heading\"><strong>Enhanced Confidence<\/strong><\/h3>\n<p>For Mercedes Taylor, Integrated Campaigns Marketing Manager, Kona acted as an unbiased mentor that boosted her confidence in difficult situations:<\/p>\n<p>\u201cKona really helped validate for me that okay, hey, I was doing a good job, and that was great to hear\u2026It kind of felt like a little extra mentor that like\u2026 my boss can\u2019t hear what I\u2019m saying to this individual. Nobody else is hearing it. And so how do I know I\u2019m actually doing what I need to do and growing in that regard.\u201d<\/p>\n<h3 class=\"wp-block-heading\"><strong>Seamless Workflow and Action<\/strong><\/h3>\n<p>Joanna Costello, Director for Analytics, appreciated how Kona\u2019s insights seamlessly integrated with her existing workflows to provide value:<\/p>\n<p>\u201cOut of the feedback from Kona, I have developed an internal checklist of things to do in one-on-ones\u2026 It\u2019s just helpful to have that in the back of my head in every one-on-one of like\u2013those are 3 things that I should be doing regularly.\u201d<\/p>\n<p>Ryn Blecke, a Manager of Learner Services, noted that the AI\u2019s guidance influenced her behavior even when it wasn\u2019t actively listening:<\/p>\n<p>\u201cEven when I wasn\u2019t using Kona, Kona trained me to be more focused in my one-on-one.\u201d<\/p>\n<p>With 15Five, ReUp has transformed an informal process into a streamlined, data-backed system that empowers its managers and strengthens its organization.<\/p>\n<p class=\"has-text-align-center\"><strong><a href=\"https:\/\/www.15five.com\/demo\/?utm_source=blog&amp;utm_medium=content-syndication&amp;utm_campaign=Q3_Blog&amp;utm_content=Demo\" target=\"_blank\" rel=\"noreferrer noopener\">Learn how 15Five can help you empower managers. Book a demo.<\/a><\/strong><\/p>\n<\/p><\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>The Challenge: Structure and Feedback Before implementing 15Five, ReUp Education, an EdTech company helping adult learners complete their degrees, was working on their management structure. They wanted a consistent process for one-on-one meetings, since most felt a bit more informal and reactive. As one director stated, meetings often began with, \u201cWhat are we gonna talk [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":310148,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[140295,98808],"tags":[98810,140297,7415,4197,24738,11419,79349,98809,140296],"dealstore":[],"offerexpiration":[],"class_list":["post-310147","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-stories","category-people-management","tag-15five","tag-coachempowering","tag-education","tag-impact","tag-kona","tag-managers","tag-measurable","tag-people-management","tag-reup"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ReUp Education and 15Five Kona AI Coach:\u00a0Empowering Managers for Measurable Impact - Som2ny Network<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fivemor.com\/?p=310147\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ReUp Education and 15Five Kona AI Coach:\u00a0Empowering Managers for Measurable Impact - Som2ny Network\" \/>\n<meta property=\"og:description\" content=\"The Challenge: Structure and Feedback Before implementing 15Five, ReUp Education, an EdTech company helping adult learners complete their degrees, was working on their management structure. 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