{"id":289178,"date":"2025-06-12T02:09:32","date_gmt":"2025-06-12T02:09:32","guid":{"rendered":"https:\/\/peraltafinancing.com\/uncategorized\/windows-hello-this-option-is-currently-unavailable-error\/"},"modified":"2025-06-12T02:09:32","modified_gmt":"2025-06-12T02:09:32","slug":"windows-hello-this-option-is-currently-unavailable-error","status":"publish","type":"post","link":"https:\/\/fivemor.com\/?p=289178","title":{"rendered":"Windows Hello “This option is currently unavailable” error –"},"content":{"rendered":"


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Devices such as the Microsoft Surface Pro will allow you to use Biometric technology<\/a> such as Facial recognition and Fingerprint readers to login to your Windows 10 computer. Windows Hello Biometrics<\/a> and facial recognition can suddenly stop working with a message that states that \u201cThis Option is Currently Unavailable\u201d. The cause can range from a particular Windows update to an incorrectly configured Group policy. In this article, I have compiled a list of possible solutions for you to try to resolve the issue \u2013 Windows Hello \u201cThis option is currently unavailable\u201d. In my case, it was simply a misconfigured Group policy setting. <\/p>\n

\"Windows<\/figure>\n

Possible Solutions to Windows Hello \u201cThis option is currently unavailable\u201d<\/h3>\n

Clear the NGC folder<\/h4>\n

Clearing all the contents of the NGC folder from your computer can fix the problem for you. Follow these steps to delete the NGC folder on your computer and then you can create a PIN on your system.<\/p>\n

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  1. Open Control Panel.<\/li>\n
  2. In Control Panel open \u2018File Explorer Options\u2019.<\/li>\n
  3. In the View tab under Advanced Settings, select Show hidden files and uncheck \u2018Hide protected operating system files\u2019.<\/li>\n
  4. Open File Explorer and browse to this path:\u00a0C:\\Windows\\ServiceProfiles\\LocalService\\AppData\\Local\\Microsoft<\/code>.<\/li>\n
  5. Right click\u00a0Ngc<\/code>\u00a0folder and choose Properties.<\/li>\n
  6. Navigate to the Security tab and click on the Advanced button.<\/li>\n
  7. Locate the Owner section at the top and click Change link.<\/li>\n
  8. In the \u2018From this location\u2019 field, make sure it is the name of the computer. Click the Locations button to change if it is not.<\/li>\n
  9. In the \u2018Enter the object name to select\u2019 field enter Administrators. Click on \u2018Check Names\u2019. It should auto-fill the full path for the Administrators group. Now click OK.<\/li>\n
  10. Check \u2018Replace owner on sub containers and objects and click Apply and OK.\u00a0<\/li>\n
  11. There will be some folders that cannot be deleted regardless of the owner. So, what I found works better is to simply rename the Ngc folder to something else, like Old_Ngc.<\/li>\n
  12. Create a new folder named Ngc.<\/li>\n
  13. Close all of the windows and reboot.<\/li>\n
  14. Once the system is rebooted, the sign-in options should now allow you to create your facial profile and \u2018Add\u2019 a new PIN.<\/li>\n<\/ol>\n

    Reinstalling camera drivers\u00a0<\/h4>\n

    Try reinstalling the drivers to your camera to attempt to resolve the issue. <\/p>\n

    1. Open Device manager by typing\u00a0device manager\u00a0in the Cortana\/Search field lower left hand corner\u00a0<\/p>\n

    2. Expand System Devices and find the Microsoft IR Camera Front and uninstall by right-clicking\/pressing and holding (but don\u2019t delete the driver when prompted). Then do the same for Surface Camera Windows Hello\u00a0<\/p>\n

    3. Restart your Surface twice.\u00a0<\/p>\n

    Reset WinBio Database<\/h4>\n

    Sometimes to deal with biometric problems, all that is required is a simple reset. Fundamentally, it is just the deletion of existing files and then re-register biometric (facial or fingerprint). Doing so will reset all the biometric entries like face scan, iris scan, and fingerprint. Just stop the Biometric service, delete all the existing files from the system drive, and the service followed by re-registering the entries. Follow the below instructions and deploy the workaround \u2013<\/p>\n

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    1. Right-click on Start icon and choose\u00a0Run<\/strong>. Once you\u00a0open Run dialogue box, insert\u00a0services.msc<\/strong>\u00a0and click\u00a0OK<\/strong>.<\/li>\n
    2. On the Services console, scroll and right-click\u00a0Windows Biometric Service<\/strong>. Choose to\u00a0Stop<\/strong>\u00a0to put an end to the service.<\/li>\n<\/ol>\n
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      1. Next, create a backup of the biometric data files. To do so, first,\u00a0open File Explorer\u00a0and navigate to the below location \u2013<\/li>\n<\/ol>\n

        C:\\Windows\\System32\\WinBioDatabase<\/code><\/p>\n

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        1. Copy the items of\u00a0WinBioDatabase<\/strong>\u00a0and save them to a separate folder in a safe location. Name that new folder as\u00a0WinBioBackup<\/strong>.<\/li>\n
        2. After creating the backup, delete the files from the original folder.<\/li>\n
        3. Now, head back to the Services manager again, right-click on\u00a0Windows Biometric Service,<\/strong>\u00a0and select\u00a0Restart<\/strong>.<\/li>\n
        4. Once the above steps are done, fire up Settings => Accounts => Sign -in options => and go through the registration procedure again to re-register the biometric.<\/li>\n
        5. If the device has multiple users, each of them has to re-register.<\/li>\n<\/ol>\n

          Verify Group policy settings<\/h4>\n

          There is a possibility that the installation of\u00a0Creators Update\u00a0has altered certain Biometric settings in Group Policy. <\/p>\n

          Check you GPO settings and ensure the following GPO settings are deployed.<\/p>\n

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          • Turn on convenience PIN sign-in = Enabled \u2013 <\/li>\n<\/ul>\n
            Computer>Administrative Templates>System>Logon>Turn on convenience PIN sign-in = Enabled<\/code><\/pre>\n
            Computer>Administrative Templates>Windows Components>Windows Hello for Business>Use Biometrics = Enabled<\/code><\/pre>\n
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            • Use Windows Hello for Business = Not configured<\/li>\n<\/ul>\n
              Computer>Administrative Templates>Windows Components>Windows Hello for Business>Use Windows Hello for Business = Not configured<\/code><\/pre>\n
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              • Allow the use of biometrics = Enabled<\/li>\n<\/ul>\n
                Computer>Administrative Templates>Windows Components>Biometrics>Allow the use of biometrics = Enabled<\/code><\/pre>\n
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                • Configure enhanced anti-spoofing option = Disabled<\/li>\n<\/ul>\n
                  Computer>Administrative Templates>Windows Components>Biometrics>Facial Features>Configure enhanced anti-spoofing option = Disabled<\/code><\/pre>\n
                  Turn Off Fast Startup<\/h4>\n
                  Fast Startup\u00a0is one of the common reasons for various issues including the Windows Hello Fingerprint Option Currently Unavailable. The computer fails to perform a complete shutdown when this feature is turned on.  You can turn this off through group policy \u2013 <\/p>\n
                  Computer Configuration>Policies>Administrative Templates>System>Shutdown>Require use of fast startup = Disabled<\/code><\/pre>\n
                  Related<\/em><\/h3>\n<\/p>\n
                          
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