{"id":279821,"date":"2025-06-07T18:07:52","date_gmt":"2025-06-07T18:07:52","guid":{"rendered":"https:\/\/peraltafinancing.com\/airline\/hilton-cancels-coachella-bookings-demands-more-money\/"},"modified":"2025-06-07T18:07:52","modified_gmt":"2025-06-07T18:07:52","slug":"hilton-cancels-coachella-bookings-demands-more-money","status":"publish","type":"post","link":"https:\/\/fivemor.com\/?p=279821","title":{"rendered":"Hilton Cancels Coachella Bookings, Demands More Money"},"content":{"rendered":"


\n<\/p>\n

\n

I\u2019ve written in the past about the general concept of hotels canceling confirmed reservations<\/a>. This includes everything from guests being \u201cwalked\u201d on the day of arrival, to a buy-out events causing the hotel to close to the public. Along those lines, OMAAT reader Rob flagged an interesting situation that\u2019s being discussed on Reddit<\/a>, and asked for my take.<\/p>\n

DoubleTree Palm Springs cancels \u201ccheap\u201d Coachella bookings<\/h2>\n

There\u2019s this little thing called Coachella that happens every year, and apparently it\u2019s quite popular with people, and even drives up hotel rates. As you\u2019d expect, many people book their stays way in advance, given how quickly hotels sell out.<\/p>\n

<\/p>\n

It would appear that when the availability calendar first opened in recent weeks, the DoubleTree Palm Springs, part of Hilton Honors, forgot to load inflated rates for next year\u2019s Coachella weekends, in April 2026. As a result, many people locked in rates of around $225 per night.<\/p>\n

However, in recent days, the hotel has been reaching out to those who booked these rates, stating that it\u2019s unable to honor reservations \u201cdue to an unexpected system issue.\u201d The hotel offers to help people \u201cexplore alternative accommodation.\u201d<\/p>\n

So several people reached out to the hotel to ask about options. The hotel referred to what happened as \u201ca technical glitch\u201d that caused inventory to be \u201cerroneously opened at incorrect rates.\u201d The hotel justifies the cancelation by explaining that booking rules and restrictions state that \u201cunder circumstances where it appears that the reservations resulted from a mistake or error we do reserve the right to cancel or modify reservations.\u201d<\/p>\n

What\u2019s being offered to guests impacted by this? The hotel is offering what it claims is 50% off the current published rate, in addition to waived resort fees. For a four night stay, that comes out to a total of $1,479.35 including taxes and fees.<\/p>\n

\"\"
The DoubleTree Palm Springs isn\u2019t honoring reservations<\/figcaption><\/figure>\n<\/p>\n

Can hotels do this, and do consumers have recourse?<\/h2>\n

Unfortunately in the United States, we have pretty weak consumer protections, especially for the hotel industry. So I don\u2019t want to say that hotels \u201ccan\u201d do this, but I will say that this is unfortunately a far too common practice.<\/p>\n

This is far from the first time that we\u2019ve seen hotels act this way, especially when there\u2019s a big event in town, whether it\u2019s sports or music. Do I think it\u2019s ethical, and a good way to do business? No. But I also know that it\u2019s something that hotels try to do, and as consumers, there\u2019s not some easy avenue to get this reversed.<\/p>\n

So, is there any recourse? Certainly there\u2019s value to blasting hotels publicly, whether it\u2019s on review sites like TripAdvisor, or contacting media. That being said, don\u2019t expect the major hotel groups to step in and mediate on your behalf for the original rate to be honored.<\/p>\n

I\u2019m not a lawyer, so I can\u2019t speak to how this would end if you tried to litigate it, and what the hotel could reasonably argue is an \u201cerror.\u201d <\/p>\n

I don\u2019t want to give the hotel a pat on the back here, but I\u2019ve gotta say, the offer they give actually seems semi-decent. It seems the person had booked a nightly rate of $225 plus taxes and fees (including a resort fee), while the alternative they were offered comes out to $370 all-in per night. That\u2019s probably the best deal you\u2019re going to get at Coachella.<\/p>\n

Again, none of this is to say that I condone this practice by hotels, but rather, I\u2019m just being practical, based on what I\u2019ve seen over the years. I\u2019ve also seen a lot of hotels not honor rates, and not offer a material discount.<\/p>\n

\"\"
At least the hotel is offering a significant discount?<\/figcaption><\/figure>\n<\/p>\n

Bottom line<\/h2>\n

The DoubleTree Palm Springs is refusing to honor the rates that it initially published over 2026 Coachella weekends, when the calendar first opened. The hotel claims it has the right to cancel reservations that are mistakes, though I suspect people would interpret the definition of a \u201cmistake\u201d differently, for these purposes.<\/p>\n

Unfortunately this isn\u2019t an uncommon practice from hotels, disappointing as it might be. You can always fight back and give them as much bad press as possible. Though in fairness, I\u2019ve seen hotels act much worse, in terms of not even offering a material discount over the published rate.<\/p>\n

What do you make of this Coachella hotel situation?<\/strong>\n\t\t<\/p>\n<\/p><\/div>\n\n","protected":false},"excerpt":{"rendered":"

I\u2019ve written in the past about the general concept of hotels canceling confirmed reservations. This includes everything from guests being \u201cwalked\u201d on the day of arrival, to a buy-out events causing the hotel to close to the public. Along those lines, OMAAT reader Rob flagged an interesting situation that\u2019s being discussed on Reddit, and asked […]<\/p>\n","protected":false},"author":1,"featured_media":279822,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12028],"tags":[48362,40926,37932,35192,23182,832],"dealstore":[],"offerexpiration":[],"class_list":["post-279821","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-airline","tag-bookings","tag-cancels","tag-coachella","tag-demands","tag-hilton","tag-money"],"yoast_head":"\nHilton Cancels Coachella Bookings, Demands More Money - Som2ny Network<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fivemor.com\/?p=279821\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hilton Cancels Coachella Bookings, Demands More Money - Som2ny Network\" \/>\n<meta property=\"og:description\" content=\"I\u2019ve written in the past about the general concept of hotels canceling confirmed reservations. 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