{"id":270243,"date":"2025-06-03T09:35:50","date_gmt":"2025-06-03T09:35:50","guid":{"rendered":"https:\/\/peraltafinancing.com\/business\/legal\/legal-ombudsmen-scheme-rules-do-not-state-that-the-complainant-must-be-a-firms-client\/"},"modified":"2025-06-03T09:35:50","modified_gmt":"2025-06-03T09:35:50","slug":"legal-ombudsmen-scheme-rules-do-not-state-that-the-complainant-must-be-a-firms-client","status":"publish","type":"post","link":"https:\/\/fivemor.com\/?p=270243","title":{"rendered":"Legal Ombudsmen Scheme Rules do not state that the complainant must be a firm\u2019s client"},"content":{"rendered":"<p> <br \/>\n<\/p>\n<div>\n<h3 class=\"page-article-date\">30th October 2023<\/h3>\n<p>The Law Society published an article about firms potentially being accountable for complaints from third parties who are not clients. The article highlights that the Legal Ombudsmen Scheme Rules do not state that the complainant must be a firm\u2019s client, to fall within its jurisdiction.<\/p>\n<p>Firms should note this guidance and the risks when dealing with individuals who are not clients.\u00a0<\/p>\n<p><a href=\"https:\/\/www.bernersmarketing.com\/blog\" class=\"button red small less\"><span>Back to Blog<\/span><\/a><\/p>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>30th October 2023 The Law Society published an article about firms potentially being accountable for complaints from third parties who are not clients. The article highlights that the Legal Ombudsmen Scheme Rules do not state that the complainant must be a firm\u2019s client, to fall within its jurisdiction. Firms should note this guidance and the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":270244,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[97],"tags":[12982,96315,10918,6036,96314,11149,15674,5296],"dealstore":[],"offerexpiration":[],"class_list":["post-270243","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-legal","tag-client","tag-complainant","tag-firms","tag-legal","tag-ombudsmen","tag-rules","tag-scheme","tag-state"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Legal Ombudsmen Scheme Rules do not state that the complainant must be a firm\u2019s client - Som2ny Network<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fivemor.com\/?p=270243\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Legal Ombudsmen Scheme Rules do not state that the complainant must be a firm\u2019s client - Som2ny Network\" \/>\n<meta property=\"og:description\" content=\"30th October 2023 The Law Society published an article about firms potentially being accountable for complaints from third parties who are not clients. 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Firms should note this guidance and the [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/fivemor.com\/?p=270243\" \/>\n<meta property=\"og:site_name\" content=\"Som2ny Network\" \/>\n<meta property=\"article:published_time\" content=\"2025-06-03T09:35:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/fivemor.com\/wp-content\/uploads\/2025\/06\/iStock_000035271180_Large-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1276\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/fivemor.com\/?p=270243#article\",\"isPartOf\":{\"@id\":\"https:\/\/fivemor.com\/?p=270243\"},\"author\":{\"name\":\"admin\",\"@id\":\"https:\/\/fivemor.com\/#\/schema\/person\/b85e3c3dc0e1daea076524dc8810c371\"},\"headline\":\"Legal Ombudsmen Scheme Rules do not state that the complainant must be a firm\u2019s client\",\"datePublished\":\"2025-06-03T09:35:50+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/fivemor.com\/?p=270243\"},\"wordCount\":85,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/fivemor.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/fivemor.com\/?p=270243#primaryimage\"},\"thumbnailUrl\":\"https:\/\/fivemor.com\/wp-content\/uploads\/2025\/06\/iStock_000035271180_Large-scaled.jpg\",\"keywords\":[\"client\",\"complainant\",\"Firms\",\"Legal\",\"Ombudsmen\",\"Rules\",\"Scheme\",\"State\"],\"articleSection\":[\"Legal\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/fivemor.com\/?p=270243#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/fivemor.com\/?p=270243\",\"url\":\"https:\/\/fivemor.com\/?p=270243\",\"name\":\"Legal Ombudsmen Scheme Rules do not state that the complainant must be a firm\u2019s client - 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