{"id":259159,"date":"2025-05-27T04:58:26","date_gmt":"2025-05-27T04:58:26","guid":{"rendered":"https:\/\/peraltafinancing.com\/business\/legal\/the-legal-services-board-publishes-new-report-on-complaint-handling-with-consumers\/"},"modified":"2025-05-27T04:58:26","modified_gmt":"2025-05-27T04:58:26","slug":"the-legal-services-board-publishes-new-report-on-complaint-handling-with-consumers","status":"publish","type":"post","link":"https:\/\/fivemor.com\/?p=259159","title":{"rendered":"The Legal Services Board publishes new report on complaint handling with consumers"},"content":{"rendered":"<p> <br \/>\n<\/p>\n<div>\n<h3 class=\"page-article-date\">30th October 2023<\/h3>\n<p>The Legal Services Board have published new research on the challenges faced by consumers when complaining about legal services, with recommendations for improvements.<\/p>\n<p>The report makes several recommendations including suggestions such as:<\/p>\n<ul>&#13;<\/p>\n<li>a \u2018Welcome Pack\u2019 to share with clients at the beginning of a relationship;<\/li>\n<p>&#13;<\/p>\n<li>building the collection and monitoring of feedback into business as usual;<\/li>\n<p>&#13;<\/p>\n<li>presenting complaint information in a more innovative way, for example with videos, animations, and diagrams rather than text explanations; and<\/li>\n<p>&#13;<\/p>\n<li>delivering customer service training for staff.<\/li>\n<p>&#13;\n<\/ul>\n<p><a href=\"https:\/\/legalservicesboard.org.uk\/news\/consumers-urge-legal-providers-to-use-complaints-feedback-to-improve-services-be-transparent-and-show-empathy\">https:\/\/legalservicesboard.org.uk\/news\/consumers-urge-legal-providers-to-use-complaints-feedback-to-improve-services-be-transparent-and-show-empathy<\/a><\/p>\n<p><a href=\"https:\/\/legalservicesboard.org.uk\/wp-content\/uploads\/2023\/07\/Improving-service-complaints-in-legal-services.pdf\">https:\/\/legalservicesboard.org.uk\/wp-content\/uploads\/2023\/07\/Improving-service-complaints-in-legal-services.pdf<\/a><\/p>\n<ul class=\"page-article-tags\">\n<\/ul>\n<p><a href=\"https:\/\/www.bernersmarketing.com\/blog\" class=\"button red small less\"><span>Back to Blog<\/span><\/a><\/p>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>30th October 2023 The Legal Services Board have published new research on the challenges faced by consumers when complaining about legal services, with recommendations for improvements. The report makes several recommendations including suggestions such as: &#13; a \u2018Welcome Pack\u2019 to share with clients at the beginning of a relationship; &#13; building the collection and monitoring [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":259160,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[97],"tags":[2295,21904,23472,22079,6036,5783,10930,4834],"dealstore":[],"offerexpiration":[],"class_list":["post-259159","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-legal","tag-board","tag-complaint","tag-consumers","tag-handling","tag-legal","tag-publishes","tag-report","tag-services"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Legal Services Board publishes new report on complaint handling with consumers - Som2ny Network<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fivemor.com\/?p=259159\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Legal Services Board publishes new report on complaint handling with consumers - Som2ny Network\" \/>\n<meta property=\"og:description\" content=\"30th October 2023 The Legal Services Board have published new research on the challenges faced by consumers when complaining about legal services, with recommendations for improvements. 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