{"id":236454,"date":"2025-05-11T12:16:32","date_gmt":"2025-05-11T12:16:32","guid":{"rendered":"https:\/\/peraltafinancing.com\/apple-2\/air-canada-loses-womans-bag-apple-airtag-knows-exactly-where-iphone-in-canada-blog\/"},"modified":"2025-05-11T12:16:32","modified_gmt":"2025-05-11T12:16:32","slug":"air-canada-loses-womans-bag-apple-airtag-knows-exactly-where-iphone-in-canada-blog","status":"publish","type":"post","link":"https:\/\/fivemor.com\/?p=236454","title":{"rendered":"Air Canada Loses Woman\u2019s Bag, Apple AirTag Knows Exactly Where \u2022 iPhone in Canada Blog"},"content":{"rendered":"


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In a recent incident highlighting the challenges faced by air travellers, Alberta resident Julie Taillefer experienced the frustration of lost luggage upon arriving at Calgary International Airport.<\/p>\n

Despite the inconvenience, Taillefer thought she had the upper hand as she put an Apple AirTag<\/a> in her bag, allowing her to track its location. The AirTag said that her bag remained within the airport terminal, even as Air Canada struggled to provide answers.<\/p>\n

Taillefer\u2019s bag never arrived at the luggage carousel. She then filed a claim with Air Canada and contacted the airport\u2019s lost and found department, but that didn\u2019t do anything. The airline suggested that another passenger might have mistakenly taken her bag, a claim Taillefer disputes, noting the sparse crowd at the baggage carousel during her arrival after midnight.<\/p>\n

\u201cIt\u2019s fairly frustrating,\u201d Taillefer told Global News<\/em>. \u201cI can see my bag sitting there, but I can\u2019t get it.\u201d After Global<\/em> contacted<\/a> Air Canada, the airline confirmed her bag was unloaded at the airport on May 4, 2025.<\/p>\n

This week on Thursday afternoon, Air Canada reached out to Taillefer. They were still trying to find her bag, but to no avail. Yet, she knows the exact location thanks to the AirTag<\/a>. \u201cI can\u2019t get a hold of anybody and give them details\u2026 I don\u2019t know if they\u2019re even trying.\u201d<\/p>\n

This incident underscores broader concerns about Air Canada\u2019s customer service. According to the 2025 J.D. Power North America Airline Satisfaction Study<\/a>, Air Canada ranks near the bottom in customer satisfaction across multiple classes.<\/p>\n

The study evaluated airlines based on factors such as airline staff, digital tools, ease of travel, level of trust, onboard experience, pre\/post-flight experience, and value for price paid. Air Canada\u2019s low scores suggest ongoing issues in meeting passenger expectations.<\/p>\n

With planes usually full nowadays, Air Canada always asks passengers to consider checking their carry-on bags. This is why you always should have AirTags with you<\/a> while travelling if you\u2019re forced to check your bag against your will.<\/p>\n

Ironically, Air Canada was one of the first airlines to join forces with Apple back in December<\/a>, to allow customers to share AirTag location data with employees\u2014for the sole purpose of finding lost bags. The integration with Find My is supposed to let employees get access to your AirTag location and find the bag. Clearly that is not happening here and that is just unfortunate.<\/p>\n

\u201cExciting news for all of us travelers! Starting this week, United, Delta, and Air Canada will accept Find My item locations to help track delayed bags, with more airlines coming soon. Such a game-changer!\u201d, said Apple SVP Marketing, Greg Joswiak, back in December. Taillefer\u2019s experience here with Air Canada and her AirTag just makes this Apple integration look terrible.<\/p>\n

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