Air Canada<\/a> and WestJet<\/a> have landed near the bottom in this year\u2019s J.D. Power North America Airline Satisfaction Study, showing that passengers aren\u2019t too happy\u2014no matter which class they\u2019re flying in.<\/p>\n The annual report looks at how satisfied people are with airlines in first\/business, premium economy, and economy. Both Canadian carriers performed poorly across the board, especially in the premium economy category where they ranked dead last. Ouch.<\/p>\n Air Canada scored 616 in premium economy and 561 in economy, while WestJet followed closely with 614 and 537, well below the segment averages. Even in the more expensive first\/business class, Air Canada couldn\u2019t keep up with competitors, and WestJet didn\u2019t make the rankings at all, likely due to fewer responses or less market share in that segment.<\/p>\n By contrast, U.S. airlines like Delta, JetBlue, and Southwest came out on top, especially in customer satisfaction for economy flyers. According to J.D. Power, this year\u2019s overall bump in satisfaction was helped by slightly cheaper tickets and fewer people flying, which made the whole travel experience a bit smoother. Still, Canadian airlines didn\u2019t seem to benefit.<\/p>\n The study also found<\/a> that airline staff make a big difference in how passengers rate their trips, and people who didn\u2019t run into problems\u2014 like delays\u2014 were way more likely to stay loyal to the brand. But it\u2019s clear that Air Canada and WestJet aren\u2019t building that kind of loyalty right now.<\/p>\n With air travel slowing down after the \u201crevenge travel\u201d boom (the post-pandemic rush to travel more to make up for lost time) and new fees piling up for everything from seat selection to baggage, these rankings suggest that Canada\u2019s two biggest airlines have some serious work to do.<\/p>\n Air Canada and WestJet are working to improve inflight Wi-Fi, however. Air Canada has partnered with Bell<\/a> to offer Eutelsat, while WestJet has partnered with Telus to implement SpaceX\u2019s Starlink.<\/a><\/p>\n <\/div>\n![\"\"](\"https:\/\/cdn.iphoneincanada.ca\/wp-content\/uploads\/2025\/05\/air-canada-westjet-laptop.jpg\" "\\"air")
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