{"id":216133,"date":"2025-05-01T04:54:01","date_gmt":"2025-05-01T04:54:01","guid":{"rendered":"https:\/\/peraltafinancing.com\/business\/insurance\/yellow-jersey-complaints\/"},"modified":"2025-05-01T04:54:01","modified_gmt":"2025-05-01T04:54:01","slug":"yellow-jersey-complaints","status":"publish","type":"post","link":"https:\/\/fivemor.com\/?p=216133","title":{"rendered":"Yellow Jersey Complaints"},"content":{"rendered":"


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\"Protection<\/h3>\n

Handling Complaints at Yellow Jersey: Our Commitment to You<\/strong><\/p>\n

At Yellow Jersey, we are committed to providing exceptional service to our customers, whether you\u2019re insuring your bicycle, travel plans, or both. However, we understand that sometimes things may not go as expected, and if you have any concerns, we want to make things right as quickly and fairly as possible.<\/p>\n

Our complaints process is designed to ensure that your concerns are addressed efficiently, transparently, and with the highest level of care. Below, we\u2019d like to outline the steps you can take to file a complaint, with separate processes for bicycle insurance and travel insurance.<\/p>\n

We take all complaints seriously and will do our best to resolve them quickly and fairly. A summary of our complaint-handling procedures is available HERE<\/a>.<\/p>\n

How to Make a Complaint<\/h2>\n

Bicycle Insurance Complaints Process<\/h3>\n

Step 1: Contact Us First<\/h4>\n

If you have a complaint regarding your bicycle insurance, please get in touch with us directly:<\/p>\n

Customer Services Manager
Yellow Jersey, Prospero, 73 London Road, Redhill, Surrey, RH1 1LQ
Tel: +44 (0)333 003 0046
Email: support@yellowjersey.co.uk<\/a><\/p>\n

Step 2: Escalate to the Financial Ombudsman Service<\/h4>\n

If you are still dissatisfied with our response, you may have the right to refer your complaint to:<\/p>\n

Financial Ombudsman Service
58 Exchange Tower, London, E14 9SR
Tel: 0800 0234 567 (free on mobile phones and landlines)
Tel: 0300 1239 123 (costs no more than calls to 01 and 02 numbers)
Email: complaint.info@financial-ombudsman.org.uk<\/a>
Website: www.financial-ombudsman.org.uk<\/a><\/p>\n

Travel Insurance Complaints Process<\/h3>\n

Step 1: Contact the Relevant Party First<\/h4>\n

If your complaint is about a claim, please direct it to:<\/p>\n

Claims Settlement Agencies Limited
308-314 London Road, Hadleigh, Essex SS7 2DD
Tel: UK +44(0)1702 553 443
Email: complaints@csal.co.uk<\/a><\/p>\n

If your complaint is not about a claim (i.e. the sale of a travel policy), please contact:<\/p>\n

Customer Services Manager
Yellow Jersey, Prospero, 73 London Road, Redhill, Surrey, RH1 1LQ
Tel: +44 (0)333 003 0046
Email: support@yellowjersey.co.uk<\/a><\/p>\n

Step 2: Escalate to Lloyd\u2019s<\/h4>\n

If you are not satisfied with the response from Yellow Jersey or CSA, you may refer your complaint to Lloyd\u2019s:<\/p>\n

Complaints at Lloyd\u2019s
Fidentia House, Walter Burke Way, Chatham Maritime, Kent, ME4 4RN
Tel: +44 (0)20 7327 5693
Email: complaints@lloyds.com<\/a>
Website: www.lloyds.com\/complaints<\/a><\/p>\n

Details of Lloyd\u2019s complaints procedure are set out in the leaflet \u201cHow We Will Handle Your Complaint,\u201d<\/a><\/em>\u00a0available from this link on their website. Alternatively, you may request a hard copy from Lloyd\u2019s.<\/p>\n

Step 3: Alternative Dispute Resolution (ADR)<\/h4>\n

If you are still unhappy after Lloyd\u2019s has reviewed your complaint, you may have the right to refer your complaint to an alternative dispute resolution (ADR) body, depending on your location.<\/p>\n

For UK Residents:<\/p>\n

Financial Ombudsman Service
58 Exchange Tower, London, E14 9SR
Tel: 0800 0234 567 (free on mobile phones and landlines)
Tel: 0300 1239 123 (costs no more than calls to 01 and 02 numbers)
Email: complaint.info@financial-ombudsman.org.uk<\/a>
Website: www.financial-ombudsman.org.uk<\/a><\/p>\n

For Isle of Man Residents:<\/p>\n

Financial Services Ombudsman Scheme
Thie Slieau Whallian, Foxdale Road, St John\u2019s, Isle of Man, IM4 3AS
Tel: +44(0) 1624 686500
Fax: +44(0) 1624 686504
Email: ombudsman@iomoft.gov.im<\/a>
Website: https:\/\/www.gov.im\/oft\/ombudsman\/<\/a><\/p>\n

For Channel Islands Residents:<\/p>\n

Channel Islands Financial Ombudsman
PO Box 114, Jersey, Channel Islands, JE4 9QG
Jersey: +44 (0)1534 748610
Guernsey: +44 (0)1481 722218
International: +44 1534 748610
Fax: +44 1534 747629
Email: enquiries@ci-fo.org<\/a>
Website: www.ci-fo.org<\/a><\/p>\n

Our Commitment to Your Satisfaction<\/h2>\n

At Yellow Jersey, we view complaints as opportunities to enhance our service. We are dedicated to resolving issues fairly, transparently, and as swiftly as possible. If you ever need to raise an issue, know that we are here to listen and support you every step of the way.<\/p>\n

Thank you for trusting Yellow Jersey\u2014we\u2019re here to protect you and your adventures, no matter where they take you.<\/p>\n<\/p><\/div>\n