{"id":215016,"date":"2025-04-30T15:53:25","date_gmt":"2025-04-30T15:53:25","guid":{"rendered":"https:\/\/peraltafinancing.com\/business\/finance\/mohela-faces-multi-state-loan-servicing-probes\/"},"modified":"2025-04-30T15:53:25","modified_gmt":"2025-04-30T15:53:25","slug":"mohela-faces-multi-state-loan-servicing-probes","status":"publish","type":"post","link":"https:\/\/fivemor.com\/?p=215016","title":{"rendered":"MOHELA Faces Multi-State Loan Servicing Probes"},"content":{"rendered":"<p> <br \/>\n<\/p>\n<div class=\"thrv_wrapper thrv-columns\" style=\"--tcb-col-el-width: 880\" data-css=\"tve-u-19683413094\" data-type=\"\">\n<div class=\"tcb-flex-row v-2 tcb--cols--1\" data-css=\"tve-u-19683413095\">\n<div class=\"tcb-flex-col\" data-css=\"tve-u-19683413093\">\n<div class=\"tcb-col\">\n<div class=\"thrv_wrapper tve_image_caption\" data-css=\"tve-u-19683413099\"><span class=\"tve_image_frame\"><img decoding=\"async\" class=\"tve_image tcb-moved-image wp-image-57196\" alt=\"California State Capitol | Source: photoquest7\" data-id=\"57196\" width=\"880\" data-init-width=\"1800\" height=\"586\" data-init-height=\"1199\" title=\"Depositphotos_50220883_XL\" loading=\"lazy\" src=\"https:\/\/thecollegeinvestor.com\/wp-content\/uploads\/2025\/04\/Depositphotos_50220883_XL.jpg\" data-width=\"880\" data-height=\"586\" style=\"aspect-ratio: auto 1800 \/ 1199\" data-css=\"tve-u-19683414542\"><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad\" data-css=\"tve-u-19683413096\" data-type=\"\">\n<div class=\"tve-content-box-background\" data-css=\"tve-u-1968341308f\" style=\"--tve-border-width: 3px\"><\/div>\n<div class=\"tve-cb\">\n<div class=\"thrv_wrapper thrv-columns\" style=\"--tcb-col-el-width: 840\" data-css=\"tve-u-19683413097\">\n<div class=\"tcb-flex-row v-2 tcb--cols--2 tcb-resized\" data-css=\"tve-u-19683413098\">\n<div class=\"tcb-flex-col\" data-css=\"tve-u-19683413090\">\n<div class=\"tcb-col\">\n<div class=\"thrv_wrapper thrv_text_element\">\n<p style=\"text-align: center\" data-css=\"tve-u-19683413092\"><strong>Key Points<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"tcb-flex-col\" data-css=\"tve-u-19683413091\">\n<div class=\"tcb-col\">\n<div class=\"thrv_wrapper thrv_text_element\">\n<ul class=\"\">\n<li>Multiple state attorneys general and regulators are allegedly investigating MOHELA over loan servicing failures.<\/li>\n<li>States have expanded enforcement efforts, adopting borrower protection laws and promising to act where federal oversight has weakened.<\/li>\n<li>Investigations come as borrower complaints about mismanagement have intensified following the resumption of federal loan payments.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"thrv_wrapper thrv_text_element\" data-type=\"\" data-css=\"tve-u-19683413133\">\n<p>Student loan servicer MOHELA is allegedly under investigation by a coalition of state attorneys general and regulators, <a href=\"https:\/\/finance.yahoo.com\/news\/widely-criticized-student-loan-servicer-mohela-faces-investigation-by-multiple-state-attorneys-general-100000033.html\" target=\"_blank\" class=\"\" rel=\"noopener\">according to a report by Yahoo Finance<\/a>. The investigations focus on alleged mishandling of borrower accounts, billing errors, and paperwork delays during the restart of federal loan payments last year.<\/p>\n<p>The Higher Education Loan Authority of the State of Missouri, known as <a href=\"https:\/\/www.mohela.com\/#divFooterBar\" target=\"_blank\" class=\"\" rel=\"noopener\">MOHELA<\/a>, services federal loans for nearly seven million borrowers. It has come under <a href=\"https:\/\/thecollegeinvestor.com\/45188\/biden-administration-holds-more-student-loan-servicers-accountable-for-failures\/\" target=\"_blank\" class=\"\">heavy scrutiny for repeated administrative problems<\/a>, including sending late billing statements, inaccurate payment calculations, and backlogs to process applications for programs such as income-driven repayment plans and Public Service Loan Forgiveness (PSLF).<\/p>\n<p>The surge of investigations comes at a time when <a href=\"https:\/\/thecollegeinvestor.com\/38095\/student-loan-ombudsman\/\" target=\"_blank\" class=\"\">state officials are expanding their role in policing student loan companies<\/a>, stepping in to fill oversight gaps left by federal agencies under the new administration.<\/p>\n<\/div>\n<div class=\"thrv_wrapper tve_wp_shortcode\" data-css=\"tve-u-19684bf1532\">\n<div class=\"tve_shortcode_raw\"><\/div>\n<div class=\"tve_shortcode_rendered\">\n<p style=\"text-align: center\">\n<div class=\"dpsp-email-save-this-tool dpsp-email-save-this-shortcode\" style=\"background-color: #ffffff\">\n<div class=\"hubbub-save-this-form-wrapper\">\n<h3 class=\"hubbub-save-this-heading\">Would you like to save this?<\/h3>\n<div class=\"hubbub-save-this-message\">\n<p>We&#8217;ll email this article to you, so you can come back to it later!<\/p>\n<\/div>\n<div class=\"hubbub-save-this-form-only-wrapper\">\n<p class=\"hubbub-save-this-emailaddress-paragraph-wrapper\">\n<p class=\"hubbub-save-this-consent-paragraph-wrapper\"> <label for=\"hubbub-save-this-consent\">I agree to be sent email.<\/label><\/p>\n<p class=\"hubbub-save-this-submit-button-paragraph-wrapper\">\n<\/p><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<div class=\"thrv_wrapper thrv_text_element\" data-type=\"\" data-css=\"tve-u-19683413134\">\n<h2 class=\"\">State Agencies Step In As Federal Oversight Retreats<\/h2>\n<p>Attorneys general from Washington, New York, Pennsylvania, Colorado, Illinois, Massachusetts, and the District of Columbia have allegedly launched investigations and have been seeking records from MOHELA. California and Oregon regulators have also allegedly opened their own inquiries. According to the report, the states have formed a working group to coordinate their investigations.<\/p>\n<p>This coordinated action reflects a growing trend. In recent years, states have enacted &ldquo;<a href=\"https:\/\/thecollegeinvestor.com\/35014\/california-student-borrower-bill-of-rights\/\" target=\"_blank\">student loan borrower bill of rights<\/a>&rdquo; laws designed to impose new standards on servicers, including requirements to provide accurate information, process payments correctly, and prevent wrongful denials of repayment benefits. These laws have given states new tools to take action independently of federal regulators.<\/p>\n<p>Massachusetts, Colorado, and Washington, among others, have passed sweeping <a href=\"https:\/\/thecollegeinvestor.com\/borrowers-rights\/\" target=\"_blank\" class=\"\">borrower protection laws<\/a>. New York created a student loan ombudsman within its Department of Financial Services to investigate complaints. These efforts have been framed by state officials as necessary to safeguard borrowers amid what they describe as weakening federal oversight.<\/p>\n<p>With layoffs at the Department of Education, which eliminated teams tasked with monitoring servicers, and a <a href=\"https:\/\/thecollegeinvestor.com\/56677\/trump-moves-to-fire-90-of-cfpb-workforce\/\" target=\"_blank\" class=\"\">shift at the Consumer Financial Protection Bureau (CFPB)<\/a> to deprioritize student loan enforcement, states have been left to act on their own.<\/p>\n<p>States, though, do have their own laws which they can bring lawsuits under and make it painful for loan servicers to operate unlawfully. Over the last few years, several major loan servicers, such as <a href=\"https:\/\/thecollegeinvestor.com\/47557\/navient-banned-from-student-loan-servicing-after-120-million-settlement\/\" target=\"_blank\" class=\"\">Navient<\/a> and Fedloan, <a href=\"https:\/\/thecollegeinvestor.com\/37839\/student-loan-servicers-dropping-out\/\" target=\"_blank\" class=\"\">have stopped servicing student loans<\/a> due to litigation and settlements.<\/p>\n<\/div>\n<div class=\"thrv_wrapper thrv_text_element\" data-type=\"\" data-css=\"tve-u-19683413135\">\n<h2 class=\"\">Shift In Student Loan Consumer Protection<\/h2>\n<p>The growing focus on MOHELA represents a broader shift in how student loan servicing is regulated in the United States. As federal oversight mechanisms have weakened (with the <a href=\"https:\/\/thecollegeinvestor.com\/54872\/trump-moves-to-dismantle-education-department\/\" target=\"_blank\">dismantling of the Department of Education<\/a> and the CFPB), states are seeking to build a parallel enforcement structure to protect borrowers.<\/p>\n<p>The CFPB, once a major player in student loan enforcement, has largely stepped back under new leadership, directing staff to focus less on student loan servicer actions. Meanwhile, staffing cuts at the Department of Education have further constrained federal capacity to monitor companies like MOHELA.<\/p>\n<p>Senators Elizabeth Warren, Chuck Schumer, and Bernie Sanders <a href=\"https:\/\/www.warren.senate.gov\/newsroom\/press-releases\/warren-schumer-sanders-statement-on-reported-attorneys-general-investigations-into-mohela\" target=\"_blank\" class=\"\" rel=\"noopener\">issued a joint statement<\/a> praising state investigations into MOHELA, describing them as necessary in light of what they called federal abdication of responsibility.<\/p>\n<\/div>\n<div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-19684bcb131\">\n<p style=\"text-align: center\" data-css=\"tve-u-19684bcb132\"><em>&#8220;MOHELA&rsquo;s mismanagement of Americans&rsquo; student loans has resulted in a series of abuses for hundreds of thousands of borrowers. We&rsquo;ve previously urged state Attorneys General to investigate MOHELA and pursue action to the fullest extent possible under the law, and reports of these new investigations are an important step toward making right by our nation&rsquo;s student loan borrowers &mdash; especially as the Trump Administration abandons and penalizes them. Americans deserve better than MOHELA&rsquo;s failures.&#8221;<\/em><\/p>\n<\/div>\n<div class=\"thrv_wrapper thrv_text_element\" data-css=\"tve-u-19683413135\">\n<p>Republicans, however, have framed much of the scrutiny of MOHELA as politically motivated. Missouri Attorney General Andrew Bailey has <a href=\"https:\/\/storage.courtlistener.com\/recap\/gov.uscourts.dcd.272123\/gov.uscourts.dcd.272123.31.0.pdf\" target=\"_blank\" class=\"\" rel=\"noopener\">defended MOHELA&rsquo;s role<\/a> in the Supreme Court case that blocked President Biden&rsquo;s debt cancellation plan, arguing that litigation targeting the servicer amounts to political retaliation.<\/p>\n<p>The future of MOHELA&rsquo;s role in student loan servicing remains uncertain. <\/p>\n<p>Should the investigations lead to major settlements or loss of servicing contracts, it could force the federal government to find new contractors for millions of borrower accounts, a daunting task <a href=\"https:\/\/thecollegeinvestor.com\/37839\/student-loan-servicers-dropping-out\/\" target=\"_blank\" class=\"\">given recent turmoil in the sector<\/a>. There are not many companies in the United States that seem willing to do the work required.<\/p>\n<\/div>\n<div class=\"thrv_wrapper thrv_text_element\" data-type=\"\" data-css=\"tve-u-19683413136\">\n<h2 class=\"\">What Borrowers Should Do Moving Forward<\/h2>\n<p>Borrowers who are struggling to get resolution for issues with their loans should reach out to their state agencies if they are not getting help from their servicer or the Department of Education.<\/p>\n<p>Borrowers can <a href=\"https:\/\/www.forbes.com\/sites\/robertfarrington\/2025\/04\/23\/what-to-do-when-your-loan-servicer-wont-fix-your-student-loan-issue\/\" target=\"_blank\" class=\"\" rel=\"noopener\">also contact their state representatives<\/a>, who can also work on their behalf to get assistance from the Department of Education.<\/p>\n<p>See this <a href=\"https:\/\/thecollegeinvestor.com\/38095\/student-loan-ombudsman\/\" target=\"_blank\" class=\"\">list of state student loan ombudsman<\/a> that can potentially assist with your loans, or at least keep a record.<\/p>\n<p><strong>Don&#8217;t Miss These Other Stories:<\/strong><\/p>\n<\/div>\n<div class=\"tcb-post-list tve-content-list thrv_wrapper\" data-type=\"\" data-pagination-type=\"none\" data-pages_near_current=\"2\" data-css=\"tve-u-1968341309a\" data-no_posts_text=\"There are no posts to display.\" data-total_post_count=\"3\" data-total_sticky_count=\"0\" data-disabled-links=\"1\">\n<article id=\"post-57160\" class=\"post-57160 post type-post status-publish format-standard has-post-thumbnail category-news entry post-wrapper thrv_wrapper thrive-animated-item \" data-id=\"57160\" data-selector=\".post-wrapper\">@media (min-width: 300px){[data-css=&#8221;tve-u-1968341309a&#8221;].tcb-post-list #post-57160 [data-css=&#8221;tve-u-196834130a1&#8243;]{background-image: url(&#8220;https:\/\/thecollegeinvestor.com\/wp-content\/uploads\/2025\/04\/Depositphotos_6376035_XL-150&#215;150.jpg&#8221;) !important;}}<\/p>\n<div class=\"thrv_wrapper thrv-columns\" data-css=\"tve-u-1968341309d\" style=\"--tcb-col-el-width: 260\">\n<div class=\"tcb-flex-row v-2 tcb-row-reversed-mobile tcb-resized tcb--cols--2\" data-css=\"tve-u-1968341309c\">\n<div class=\"tcb-flex-col\" data-css=\"tve-u-1968341309b\">\n<div class=\"tcb-col\" style=\"max-width: 67%\">\n<div class=\"thrv_wrapper thrv_text_element\">\n<h4 class=\"\"><span class=\"thrive-shortcode-content\" data-attr-link=\"1\" data-attr-rel=\"0\" data-attr-target=\"0\" data-extra_key=\"\" data-option-inline=\"1\" data-shortcode=\"tcb_post_title\" data-shortcode-name=\"Post title\" style=\"font-size: 18px !important\" data-attr-css=\"tve-u-196834130a6\" data-attr-static-link='{\"className\":\"\",\"href\":\"https:\/\/thecollegeinvestor.com\/41093\/average-student-loan-debt-by-state\/\",\"title\":\"Average Student Loan Debt By State In 2024\",\"data-css\":\"tve-u-196834130a6\",\"class\":\"\"}' data-css=\"tve-u-196834130a5\"><a href=\"https:\/\/thecollegeinvestor.com\/57160\/congress-unveils-plan-to-change-student-loan-repayment-plans\/\" title=\"Congress Unveils Plan To Change Student Loan Repayment Plans\" data-css=\"tve-u-196834130a6\" class=\"\">Congress Unveils Plan To Change Student Loan Repayment Plans<\/a><\/span><\/h4>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"tcb-flex-col\" data-css=\"tve-u-1968341309e\">\n<div class=\"tcb-col\">\n<div class=\"tcb-clear\" data-css=\"tve-u-196834130a3\"><a href=\"https:\/\/thecollegeinvestor.com\/57160\/congress-unveils-plan-to-change-student-loan-repayment-plans\/\" class=\"tve-dynamic-link\" data-shortcode-id=\"57160\"><\/p>\n<div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad tcb-local-vars-root\" data-css=\"tve-u-1968341309f\">\n<div class=\"tve-content-box-background\" data-css=\"tve-u-196834130a1\"><\/div>\n<div class=\"tve-cb\" data-css=\"tve-u-196834130a2\"><\/div>\n<\/div>\n<p><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"tve-article-cover\"><a class=\"tcb-article-cover-link\" href=\"https:\/\/thecollegeinvestor.com\/57160\/congress-unveils-plan-to-change-student-loan-repayment-plans\/\">Congress Unveils Plan To Change Student Loan Repayment Plans<\/a><\/div>\n<\/article>\n<article id=\"post-57146\" class=\"post-57146 post type-post status-publish format-standard has-post-thumbnail category-news tag-student-loans entry post-wrapper thrv_wrapper thrive-animated-item \" data-id=\"57146\" data-selector=\".post-wrapper\">@media (min-width: 300px){[data-css=&#8221;tve-u-1968341309a&#8221;].tcb-post-list #post-57146 [data-css=&#8221;tve-u-196834130a1&#8243;]{background-image: url(&#8220;https:\/\/thecollegeinvestor.com\/wp-content\/uploads\/2025\/04\/25080566735467-1-150&#215;150.jpg&#8221;) !important;}}<\/p>\n<div class=\"thrv_wrapper thrv-columns\" data-css=\"tve-u-1968341309d\" style=\"--tcb-col-el-width: 260\">\n<div class=\"tcb-flex-row v-2 tcb-row-reversed-mobile tcb-resized tcb--cols--2\" data-css=\"tve-u-1968341309c\">\n<div class=\"tcb-flex-col\" data-css=\"tve-u-1968341309b\">\n<div class=\"tcb-col\" style=\"max-width: 67%\">\n<div class=\"thrv_wrapper thrv_text_element\">\n<h4 class=\"\"><span class=\"thrive-shortcode-content\" data-attr-link=\"1\" data-attr-rel=\"0\" data-attr-target=\"0\" data-extra_key=\"\" data-option-inline=\"1\" data-shortcode=\"tcb_post_title\" data-shortcode-name=\"Post title\" style=\"font-size: 18px !important\" data-attr-css=\"tve-u-196834130a6\" data-attr-static-link='{\"className\":\"\",\"href\":\"https:\/\/thecollegeinvestor.com\/41093\/average-student-loan-debt-by-state\/\",\"title\":\"Average Student Loan Debt By State In 2024\",\"data-css\":\"tve-u-196834130a6\",\"class\":\"\"}' data-css=\"tve-u-196834130a5\"><a href=\"https:\/\/thecollegeinvestor.com\/57146\/student-loan-idr-forgiveness-tracker-disappeared\/\" title=\"Student Loan IDR Forgiveness Tracker Disappeared\" data-css=\"tve-u-196834130a6\" class=\"\">Student Loan IDR Forgiveness Tracker Disappeared<\/a><\/span><\/h4>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"tcb-flex-col\" data-css=\"tve-u-1968341309e\">\n<div class=\"tcb-col\">\n<div class=\"tcb-clear\" data-css=\"tve-u-196834130a3\"><a href=\"https:\/\/thecollegeinvestor.com\/57146\/student-loan-idr-forgiveness-tracker-disappeared\/\" class=\"tve-dynamic-link\" data-shortcode-id=\"57160\"><\/p>\n<div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad tcb-local-vars-root\" data-css=\"tve-u-1968341309f\">\n<div class=\"tve-content-box-background\" data-css=\"tve-u-196834130a1\"><\/div>\n<div class=\"tve-cb\" data-css=\"tve-u-196834130a2\"><\/div>\n<\/div>\n<p><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"tve-article-cover\"><a class=\"tcb-article-cover-link\" 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Status?<\/a><\/span><\/h4>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"tcb-flex-col\" data-css=\"tve-u-1968341309e\">\n<div class=\"tcb-col\">\n<div class=\"tcb-clear\" data-css=\"tve-u-196834130a3\"><a href=\"https:\/\/thecollegeinvestor.com\/56600\/can-trump-revoke-harvards-tax-exempt-status\/\" class=\"tve-dynamic-link\" data-shortcode-id=\"57160\"><\/p>\n<div class=\"thrv_wrapper thrv_contentbox_shortcode thrv-content-box tve-elem-default-pad tcb-local-vars-root\" data-css=\"tve-u-1968341309f\">\n<div class=\"tve-content-box-background\" data-css=\"tve-u-196834130a1\"><\/div>\n<div class=\"tve-cb\" data-css=\"tve-u-196834130a2\"><\/div>\n<\/div>\n<p><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"tve-article-cover\"><a class=\"tcb-article-cover-link\" href=\"https:\/\/thecollegeinvestor.com\/56600\/can-trump-revoke-harvards-tax-exempt-status\/\">Can Trump Revoke Harvard&rsquo;s Tax-Exempt Status?<\/a><\/div>\n<\/article>\n<\/div>\n<div class=\"tcb_flag\"><\/div>\n<div class=\"editor-reviewer\">\n<p><span class=\"edited-by\"><\/p>\n<p>      Editor: <a href=\"https:\/\/thecollegeinvestor.com\/author\/cgraves\/\">Colin Graves<\/a><\/span> <\/p>\n<\/div>\n<p>The post <a rel=\"nofollow\" href=\"https:\/\/thecollegeinvestor.com\/57194\/mohela-faces-multi-state-loan-servicing-probes\/\">MOHELA Faces Multi-State Loan Servicing Probes<\/a> appeared first on <a rel=\"nofollow\" href=\"https:\/\/thecollegeinvestor.com\">The College Investor<\/a>.<\/p>\n\n","protected":false},"excerpt":{"rendered":"<p>Key Points Multiple state attorneys general and regulators are allegedly investigating MOHELA over loan servicing failures. States have expanded enforcement efforts, adopting borrower protection laws and promising to act where federal oversight has weakened. Investigations come as borrower complaints about mismanagement have intensified following the resumption of federal loan payments. Student loan servicer MOHELA is [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":215017,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[93],"tags":[17294,15805,81347,81348,81349,1119],"dealstore":[],"offerexpiration":[],"class_list":["post-215016","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-finance","tag-faces","tag-loan","tag-mohela","tag-multistate","tag-probes","tag-servicing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>MOHELA Faces Multi-State Loan Servicing Probes - Som2ny Network<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fivemor.com\/?p=215016\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"MOHELA Faces Multi-State Loan Servicing Probes - Som2ny Network\" \/>\n<meta property=\"og:description\" content=\"Key Points Multiple state attorneys general and regulators are allegedly investigating MOHELA over loan servicing failures. States have expanded enforcement efforts, adopting borrower protection laws and promising to act where federal oversight has weakened. Investigations come as borrower complaints about mismanagement have intensified following the resumption of federal loan payments. 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