{"id":183905,"date":"2025-04-14T08:30:10","date_gmt":"2025-04-14T08:30:10","guid":{"rendered":"https:\/\/peraltafinancing.com\/business\/legal\/quebecs-privacy-regulator-prohibits-retailers-use-of-facial-recognition-for-loss-prevention\/"},"modified":"2025-04-14T08:30:10","modified_gmt":"2025-04-14T08:30:10","slug":"quebecs-privacy-regulator-prohibits-retailers-use-of-facial-recognition-for-loss-prevention","status":"publish","type":"post","link":"https:\/\/fivemor.com\/?p=183905","title":{"rendered":"Qu\u00e9bec\u2019s privacy regulator prohibits retailer\u2019s use of facial recognition for loss prevention"},"content":{"rendered":"<p> <br \/>\n<\/p>\n<div>\n<article>\n<div class=\"content-subheading\">\n<p>\t\t<span class=\"icon-user\" title=\"Par\"><!--array(2) {\n  [\"name\"]=>\n  string(0) \"\"\n  [\"link\"]=>\n  string(0) \"\"\n}\n-->\u00c9lo\u00efse Gratton<\/span><br \/>\n\t\t<span class=\"icon-time\" title=\"Date\"> March 20, 2025<\/span><\/p>\n<\/p><\/div>\n<div class=\"img-container\">\n<div class=\"material-placeholder\">\n\t\t\t\t<img decoding=\"async\" class=\"js-img-zoom img-zoom responsive-img intialized\" src=\"https:\/\/www.eloisegratton.com\/files\/sites\/4\/2025\/03\/shutterstock_1335264878-1-scaled.jpg\"\/>\n\t\t\t<\/div>\n<\/p><\/div>\n<p>On February 18, 2025, the Commission d\u2019acc\u00e8s \u00e0 l\u2019information du Qu\u00e9bec (the CAI) issued a\u00a0<a href=\"https:\/\/decisions.cai.gouv.qc.ca\/cai\/ss\/fr\/item\/520960\/index.do\" target=\"_blank\" rel=\"noreferrer noopener\">decision<\/a>\u00a0prohibiting a major grocery and pharmacy chain from deploying its proposed facial recognition pilot project, which was aimed at preventing shoplifting and fraud in its stores.<\/p>\n<p>While the use of video surveillance is a common practice in retail settings in Qu\u00e9bec, this decision is an important reminder that the extraction of biometric data from raw video surveillance images must comply with stringent obligations under Qu\u00e9bec\u2019s<em>\u00a0Act to establish a legal framework for information technology<\/em>\u00a0(the\u00a0<em>Qu\u00e9bec IT Act<\/em>) in addition to private sector privacy legislation.<\/p>\n<p>The investigation specifically focused on assessing the company\u2019s compliance with the requirements set out in the\u00a0<em>Qu\u00e9bec IT Act<\/em>\u00a0regarding the use of biometric data to verify or confirm identity. As a result, the decision did not address broader compliance issues under the\u00a0<em>Act respecting the protection of personal information in the private sector<\/em>\u00a0(the\u00a0<em>Qu\u00e9bec Privacy Act<\/em>), including whether the collection of biometric data using facial recognition met the necessity criteria in the particular context of the case,<a id=\"_ftnref1\" href=\"https:\/\/www.osler.com\/en\/insights\/updates\/quebecs-privacy-regulator-prohibits-retailers-use-of-facial-recognition-for-loss-prevention\/?utm_source=linkedin&amp;utm_medium=social&amp;utm_term=&amp;utm_content=on-february-18-2025-quebecs&amp;utm_campaign=quebecs-privacy-regulator-prohibits-retailers-use-of-facial-recognition-for-loss-prevention#_ftn1\"><sup>[1]<\/sup><\/a>\u00a0and whether the collection would be for a \u201clegitimate reason\u201d.<a id=\"_ftnref2\" href=\"https:\/\/www.osler.com\/en\/insights\/updates\/quebecs-privacy-regulator-prohibits-retailers-use-of-facial-recognition-for-loss-prevention\/?utm_source=linkedin&amp;utm_medium=social&amp;utm_term=&amp;utm_content=on-february-18-2025-quebecs&amp;utm_campaign=quebecs-privacy-regulator-prohibits-retailers-use-of-facial-recognition-for-loss-prevention#_ftn2\"><sup>[2]<\/sup><\/a>\u00a0The necessity criteria was recently analyzed in another CAI decision involving the use of facial recognition technology to control employee access to the workplace (see our previous Osler Update: \u201c<a href=\"https:\/\/www.osler.com\/en\/insights\/updates\/high-bar-for-biometric-data-processing\/\" target=\"_blank\" rel=\"noreferrer noopener\">Qu\u00e9bec privacy commissioner continues to set high bar for biometric data processing: lessons for business<\/a>\u201d article for details).<\/p>\n<p>You can <a href=\"https:\/\/www.osler.com\/en\/insights\/updates\/quebecs-privacy-regulator-prohibits-retailers-use-of-facial-recognition-for-loss-prevention\/?utm_source=linkedin&amp;utm_medium=social&amp;utm_term=&amp;utm_content=on-february-18-2025-quebecs&amp;utm_campaign=quebecs-privacy-regulator-prohibits-retailers-use-of-facial-recognition-for-loss-prevention\">read our article<\/a> available on Osler\u2019s website.<\/p>\n<p>\u00a0<\/p>\n<p class=\"right-align last-updated\"><i class=\"icon-update\"\/>This content has been updated on March 26, 2025 at 17 h 32 min.<\/p>\n<\/article><\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>\u00c9lo\u00efse Gratton March 20, 2025 On February 18, 2025, the Commission d\u2019acc\u00e8s \u00e0 l\u2019information du Qu\u00e9bec (the CAI) issued a\u00a0decision\u00a0prohibiting a major grocery and pharmacy chain from deploying its proposed facial recognition pilot project, which was aimed at preventing shoplifting and fraud in its stores. While the use of video surveillance is a common practice [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":174308,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[97],"tags":[1635,8681,13376,13325,28868,72509,24814,12644,15721],"dealstore":[],"offerexpiration":[],"class_list":["post-183905","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-legal","tag-facial","tag-loss","tag-prevention","tag-privacy","tag-prohibits","tag-quebecs","tag-recognition","tag-regulator","tag-retailers"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Qu\u00e9bec\u2019s privacy regulator prohibits retailer\u2019s use of facial recognition for loss prevention - Som2ny Network<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fivemor.com\/?p=183905\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Qu\u00e9bec\u2019s privacy regulator prohibits retailer\u2019s use of facial recognition for loss prevention - Som2ny Network\" \/>\n<meta property=\"og:description\" content=\"\u00c9lo\u00efse Gratton March 20, 2025 On February 18, 2025, the Commission d\u2019acc\u00e8s \u00e0 l\u2019information du Qu\u00e9bec (the CAI) issued a\u00a0decision\u00a0prohibiting a major grocery and pharmacy chain from deploying its proposed facial recognition pilot project, which was aimed at preventing shoplifting and fraud in its stores. 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