{"id":179700,"date":"2025-04-10T03:59:33","date_gmt":"2025-04-10T03:59:33","guid":{"rendered":"https:\/\/peraltafinancing.com\/aerospace\/collins-launches-new-self-check-in-and-bag-drop-solution\/"},"modified":"2025-04-10T03:59:33","modified_gmt":"2025-04-10T03:59:33","slug":"collins-launches-new-self-check-in-and-bag-drop-solution","status":"publish","type":"post","link":"https:\/\/fivemor.com\/?p=179700","title":{"rendered":"Collins launches new self check-in and bag drop “solution”"},"content":{"rendered":"


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The SelfServ terminal was \u201cunveiled\u201d on the PTE floor in Madrid. Credit: GlobalData\/Patrick Rhys Atack<\/figcaption><\/figure>\n<\/p><\/div>\n

Collins Aerospace, part of the RTX family, launched its new self-check-in and bag drop tool at Passenger Terminal Expo in Madrid. Using biometrics and a new, faster processor, the company claimed SelfServ \u201cempowers passengers\u201d and allows airlines to \u201coptimise\u201d their pre-security staffing. <\/p>\n

The tool is based on Collins\u2019s \u201cCommon Use Self Service\u201d software, so it can integrate with multiple airlines operations on the same kiosk, which is designed to enable airlines to reduce costs and for airports to maximise their space. <\/p>\n

Collins\u2019s staff explained the new modules are self-cleaning, with a digital counter to easily show staff how often the screens have been disinfected. This innovation was designed after feedback from flyers and airports post-Covid. <\/p>\n

Airlines can choose to enable Collins\u2019s biometric \u201cSelfPass\u201d solution, meaning the camera on the kiosk can be used to \u201cenroll\u201d passenger biometrics on their boarding pass and bag tags. Like many of the tools on show at PTE, this can then be used to easily traverse multiple checkpoints, including security and boarding. <\/p>\n

The new internal app and processing unit has cut the use-time per passenger in half, according to Collins. \u201cOur legacy platform\u2026 was about 40-45 seconds. We\u2019re down to 17-20 seconds,\u201d a spokesperson explained. <\/p>\n

\u201cWhat sets SelfServ apart from other solutions is its integration within a broader portfolio of self-service and biometric technology solutions, allowing passengers to navigate the airport with ease,\u201d said Nicole White, vice president and general manager of Connected Aviation at Collins Aerospace.<\/p>\n

At the same show, Collins announced it had signed an extension agreement with Heathrow Airline Operators\u2019 Committee for its \u201cARINC cMUSE\u201d (multi-user system environment) solution to all four London-Heathrow Airport (LHR) passenger terminals. The new contract extends the existing relationship for another six years. <\/p>\n

cMUSE is described as Collins\u2019s \u201cnext-generation\u201d common-use passenger processing system (CUPPS), with several generations of the solution implemented at Heathrow since first installation in 1999. <\/p>\n

The news comes three months after the UK government announced renewed support for a third runway at what is already Europe\u2019s busiest airport. <\/p>\n

\u201cAs the UK\u2019s Gateway to Growth, Heathrow is making investments to transform our current infrastructure to serve more passengers than ever before, and it is vital that we leverage the most innovative technologies to keep our operations running smoothly,\u201d said Nigel Wicking, Chief Executive of the Heathrow AOC. <\/p>\n

\u201cWe trust the Collins ARINC cMUSE solution will continue to help us optimize resources and offer quick and easy passenger processing tools that ultimately enable our airline customers to provide the best customer service possible.\u201d<\/p>\n

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