{"id":175722,"date":"2025-04-07T15:03:03","date_gmt":"2025-04-07T15:03:03","guid":{"rendered":"https:\/\/peraltafinancing.com\/airline\/the-actors-of-resilience-air-transport-safety-articles-by-shem-malmquist\/"},"modified":"2025-04-07T15:03:03","modified_gmt":"2025-04-07T15:03:03","slug":"the-actors-of-resilience-air-transport-safety-articles-by-shem-malmquist","status":"publish","type":"post","link":"https:\/\/fivemor.com\/?p=175722","title":{"rendered":"The Actors of Resilience | Air Transport Safety Articles by Shem Malmquist"},"content":{"rendered":"


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\"lion<\/p>\n

I am going to shift gears a bit and move into a discussion of resilience engineering. \u00a0I was able to attend the recent symposium of the Resilience Engineering Association (http:\/\/www.resilience-engineering-association.org\/<\/a>) of which I am a member. \u00a0A common thread of my articles is to increase knowledge so we can increase the ability to respond to unexpected scenarios. \u00a0Organizations also can exhibit resilient behavior, and can create conditions to enable their \u201csharp end\u201d personnel to also behave in an resilient way. \u00a0So what is resilience?<\/p>\n

There continues to be a challenge balancing compliance and flexibility in order to create an adaptable organization with adaptable components.\u00a0\u00a0A large part of the challenge of this is fully understanding the goal of where, or really, what a resilient organization acts like, or even what resilience is. \u00a0After digesting a lot of material, a good metaphor occurred to me while watching my 14 year old perform a leading role in the play \u201cThe Lion King\u201d.<\/p>\n

In a play the baseline is the story, which is winding towards a known end point (at least known to the players and the director).\u00a0\u00a0The story is turned into a script and further broken down into scenes.\u00a0\u00a0This is analogous to our design of the system, the aircraft or hub operation or any other system we are trying to manage.\u00a0\u00a0The aircraft, building, etc., become\u00a0\u00a0\u201cthe set\u201d.\u00a0\u00a0Even a computer is filling that roll as it is relatively fixed in how it responds.\u00a0\u00a0The script are the procedures we follow.\u00a0\u00a0The actors work to follow the script and if all goes right everyone and every component does exactly what we expect, it is \u201cwork as imagined\u201d, literally.\u00a0\u00a0The director is, of course, the manager (s) or management.<\/p>\n

However, in the real word, things do not go right all the time, or even most of the time.\u00a0\u00a0A prop or set might not work quite right, or an actor might forget their lines.\u00a0\u00a0What do the other actors do?\u00a0\u00a0They improvise.\u00a0\u00a0They adapt to make the story work towards where it is supposed to go where all the players and director know it needs to go.\u00a0\u00a0They may fill in complete sections, re-route around obstacles, what ever it takes to make the story work to the ending that they all know. \u00a0This is despite a portion of the set \u201cgetting stuck\u201d and remaining on stage, or perhaps not being there when it should be. \u00a0This is despite another actor completely missing their lines, their cues or perhaps even not showing up at all!<\/p>\n

I think that<\/em> is an example of the adaptability we want.\u00a0\u00a0It requires being ok with things going off script sometimes as long as we reach the end of the story where things turn out the way they were intended<\/em>.\u00a0 It also requires actors that are knowledgeable<\/em> enough and have the skill<\/em> set to improvise when they need to, pulling the divergence back into the story line of the script.\u00a0 True graceful extensibility, as described by David Woods as \u201chow a system extends performance, or brings extra adaptive capacity to bear, when surprise events challenge its boundaries\u201d. \u00a0 If done right it is seamless, literally, graceful. The audience may not even notice!<\/p>\n

The way to get there is by creating an atmosphere where people know that they are not judged negatively if something pushes them off script, but rather the emphasis is on how well they can keep the story moving towards the end we desire.\u00a0 We don\u2019t create such rigid barriers that once we break through we cannot get back either.\u00a0 If the control of some behavior is so rigid that any unexpected events occuring cannot be adapted for by higher level controllers in the system\u00a0 then we have not done our job (e.g. an envelope protection feature in the flight controls that cannot be overridden by the pilot if it is performing an unsafe action due to the system believing <\/em>that a critical point has been exceeded).<\/p>\n

Pilots should not be judged in a simulator on how closely they followed the procedures, but rather how well the entire play was able to reach the proper conclusion.<\/p>\n

Unfortunately, this is diametrically opposed to much of the current push in aviation, towards more compliance, specifically \u201cprocedural compliance\u201d. \u00a0This is setting us up for failure. \u00a0We are emphasizing staying on script, not improvising as required to get the story to end where we need it to.<\/p>\n

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\n\t\t\t\t\t\t\tAbout Shem Malmquist FRAeS\t\t\t\t\t\t\t<\/h2>\n

\t\t\t\t\t\t\tB-777 Captain. Air Safety and Accident Investigator. Previous experience includes Flight Operations management, Assistant Chief Pilot. Line Check Airman, ALPA Aircraft Technical and Engineering Chairman, Aircraft Performance and Designs Committee MEC Chair, Charting and Instrument Procedures Committee, Group Leader-Commercial Aviation Safety Team-Joint Safety Implementation Team (CAST)-Loss of Control-Human Factors and Automation, CAST-JSIT- Aircraft State Awareness. Fellow of the Royal Aeronautical Society, full Member of ISASI, AIAA, IEEE, HFES, FSF, AFA and the Resilience Engineering Association. I am available for consulting, speaking or providing training seminars to your organization. Please contact me at https:\/\/malmquistsafety.com\/for inquiries.\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n

\n\t\t\t\t\t<\/div>\n\n","protected":false},"excerpt":{"rendered":"

I am going to shift gears a bit and move into a discussion of resilience engineering. \u00a0I was able to attend the recent symposium of the Resilience Engineering Association (http:\/\/www.resilience-engineering-association.org\/) of which I am a member. \u00a0A common thread of my articles is to increase knowledge so we can increase the ability to respond to […]<\/p>\n","protected":false},"author":1,"featured_media":175723,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12028],"tags":[13126,2236,13532,29562,15363,417,29561,5625],"dealstore":[],"offerexpiration":[],"class_list":["post-175722","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-airline","tag-actors","tag-air","tag-articles","tag-malmquist","tag-resilience","tag-safety","tag-shem","tag-transport"],"yoast_head":"\nThe Actors of Resilience | Air Transport Safety Articles by Shem Malmquist - Som2ny Network<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fivemor.com\/?p=175722\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Actors of Resilience | Air Transport Safety Articles by Shem Malmquist - Som2ny Network\" \/>\n<meta property=\"og:description\" content=\"I am going to shift gears a bit and move into a discussion of resilience engineering. \u00a0I was able to attend the recent symposium of the Resilience Engineering Association (http:\/\/www.resilience-engineering-association.org\/) of which I am a member. \u00a0A common thread of my articles is to increase knowledge so we can increase the ability to respond to […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/fivemor.com\/?p=175722\" \/>\n<meta property=\"og:site_name\" content=\"Som2ny Network\" \/>\n<meta property=\"article:published_time\" content=\"2025-04-07T15:03:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/fivemor.com\/wp-content\/uploads\/2025\/04\/lion-king-gif.gif\" \/>\n\t<meta property=\"og:image:width\" content=\"753\" \/>\n\t<meta property=\"og:image:height\" content=\"447\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/gif\" \/>\n<meta name=\"author\" content=\"admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/fivemor.com\/?p=175722#article\",\"isPartOf\":{\"@id\":\"https:\/\/fivemor.com\/?p=175722\"},\"author\":{\"name\":\"admin\",\"@id\":\"https:\/\/fivemor.com\/#\/schema\/person\/b85e3c3dc0e1daea076524dc8810c371\"},\"headline\":\"The Actors of Resilience | Air Transport Safety Articles by Shem Malmquist\",\"datePublished\":\"2025-04-07T15:03:03+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/fivemor.com\/?p=175722\"},\"wordCount\":856,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/fivemor.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/fivemor.com\/?p=175722#primaryimage\"},\"thumbnailUrl\":\"https:\/\/fivemor.com\/wp-content\/uploads\/2025\/04\/lion-king-gif.gif\",\"keywords\":[\"Actors\",\"Air\",\"Articles\",\"Malmquist\",\"Resilience\",\"Safety\",\"Shem\",\"TRANSPORT\"],\"articleSection\":[\"Airline\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/fivemor.com\/?p=175722#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/fivemor.com\/?p=175722\",\"url\":\"https:\/\/fivemor.com\/?p=175722\",\"name\":\"The Actors of Resilience | Air Transport Safety Articles by Shem Malmquist - 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