{"id":168341,"date":"2025-04-02T14:09:13","date_gmt":"2025-04-02T14:09:13","guid":{"rendered":"https:\/\/peraltafinancing.com\/business\/marketing\/fssai-gets-21042-consumer-grievances-against-food-delivery-apps-in-last-5-fiscal-years-et-brandequity\/"},"modified":"2025-04-02T14:09:13","modified_gmt":"2025-04-02T14:09:13","slug":"fssai-gets-21042-consumer-grievances-against-food-delivery-apps-in-last-5-fiscal-years-et-brandequity","status":"publish","type":"post","link":"https:\/\/fivemor.com\/?p=168341","title":{"rendered":"FSSAI gets 21,042 consumer grievances against food delivery apps in last 5 fiscal years, ET BrandEquity"},"content":{"rendered":"<p> <br \/>\n<\/p>\n<div>\n<p>            <!-- Display video article in news article for the custom next story --><\/p>\n<p>            <!-- Modifying the body placing embeds,promoslots,related etc.--><\/p>\n<figure class=\"img_container\" style=\"float:left;margin-right:10px;width:350px;;margin-bottom:5px;max-width:100%;\"><img fetchpriority=\"high\" decoding=\"async\" width=\"590\" height=\"442\" class=\"unveil\" loading=\"eager\" style=\"width:100%;max-height:100%\" src=\"https:\/\/etimg.etb2bimg.com\/photo\/119893458.cms\" captionrendered=\"1\" alt=\"&lt;p&gt;Representative Image&lt;\/p&gt;\"\/><figcaption class=\"caption\"><span>Representative Image<\/span><\/figcaption><\/figure>\n<p>More than 21,000 consumer grievances against online food delivery apps have been registered with the food regulator FSSAI in the last five fiscal years. In a written reply to the Rajya Sabha, Minister of State for Food and Consumer Affairs BL Verma said the &#8220;FSSAI undertakes regular surveillance, monitoring, inspection and random sampling of food products from manufacturers\/sellers, hotels and restaurant etc., sold online through e-commerce platforms, throughout the year&#8221;. <\/p>\n<p><!-- PROMOSLOT_M -->The total number of consumer grievances registered with FSSAI against online food delivery apps stood at 21,042 in the last five fiscal years. <\/p>\n<p>As many as 7,482 grievances were registered with FSSAI in 2024-25 against 4,708 in 2023-24; 4,321 in 2022-23; 3,726 in 2021-22 and 805 in 2020-21. <\/p>\n<p>During 2023-24, FSSAI cancelled 502 licenses and suspended 316 licenses while imposing Rs 74.12 penalties. <\/p>\n<p><!-- PROMOSLOT_M -->Food Safety and Standards Authority of India (FSSAI) has a robust mechanism for handling consumer complaints\/concerns, the minister said. <\/p>\n<p>&#8220;The complaints of consumers received in FSSAI are mainly related with various food safety issues related to adulterated food, unsafe food, substandard food, labelling defects in food and misleading claims &amp; advertisements etc. through various channels, such as Web portal and Mobile App, FSSAI Helpline, Twitter, Facebook and are directed into a single portal i.e. <a id=\"26202331\" type=\"General\" weightage=\"20\" keywordseo=\"Food-Safety-Connect-Portal\" source=\"keywords\" class=\"news-keywords\" href=\"https:\/\/brandequity.economictimes.indiatimes.com\/tag\/food+safety+connect+portal\">Food Safety Connect Portal<\/a>, which is the part of the online Food Safety Compliance System (FoSCoS),&#8221; Verma said.            <\/p>\n<div class=\"bottom-author-detail\">\n<ul class=\"article-publish-date\">\n                    <!-- \n\n<li> Updated On Apr 2, 2025 at 04:41 PM IST<\/li>\n\n --><\/p>\n<li>Published On Apr 2, 2025 at 04:40 PM IST<\/li>\n<p>                    <!-- \n\n<li class=\"desktop-view\">1 min read<\/li>\n\n -->\n                <\/ul>\n<\/p><\/div>\n<p>            <!-- Category Most Read Placement --><\/p>\n<p>            <!-- Comment Section --><\/p>\n<p>            <!-- Comment Section -->   <\/p>\n<div class=\"subscription-in-article\">\n<div aria-label=\"Top Newsletter Subscription Section\" class=\"top-newsletter-subs\">\n<div class=\"subscription-section hide\">\n<div class=\"inner-subscription\">\n<p><h2>Join the community of 2M+ industry professionals<\/h2>\n<h3>Subscribe to our newsletter to get latest insights &amp; analysis.<\/h3>\n<\/p>\n<figure class=\"top-newsletter-subs__icon-nl\" role=\"presentation\" aria-label=\"Newsletter icon\">\n                <img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/st.etb2bimg.com\/Themes\/Release\/theme4\/images\/icons\/icon-newsletter.svg\" alt=\"Newsletter icon\" width=\"55\" height=\"55\"\/><br \/>\n            <\/figure>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"app-download-section hide\">\n<div class=\"inner-app-download\">\n<div>\n<h2>Download ETBrandEquity App <\/h2>\n<ul>\n<li>Get Realtime updates<\/li>\n<li>Save your favourite articles<\/li>\n<\/ul>\n<div class=\"app-store-container desktop-view\">\n                            <a href=\"https:\/\/brandequity.economictimes.indiatimes.com\/app\" title=\"\" aria-label=\"Play Store\"><br \/>\n                                <img decoding=\"async\" loading=\"lazy\" width=\"20\" height=\"20\" src=\"https:\/\/st.etb2bimg.com\/Themes\/Release\/theme4\/images\/icons\/icon-g-play.png\" alt=\"\"\/><br \/>\n                            <\/a><br \/>\n                            <a href=\"https:\/\/brandequity.economictimes.indiatimes.com\/app\" title=\"App Store\"><br \/>\n                                <img decoding=\"async\" loading=\"lazy\" width=\"20\" height=\"20\" src=\"https:\/\/st.etb2bimg.com\/Themes\/Release\/theme4\/images\/icons\/icon-app-store.png\" alt=\"\"\/><br \/>\n                            <\/a>\n                        <\/div>\n<\/p><\/div>\n<figure class=\"download-icon desktop-view\">\n                        <i\/><br \/>\n                        <span class=\"scan-text\">Scan to download App<\/span><br \/>\n                        <img decoding=\"async\" loading=\"lazy\" width=\"90\" height=\"90\" src=\"https:\/\/st.etb2bimg.com\/Themes\/Release\/theme4\/images\/bar-codes\/brandequity_barcode.png?mod=2872\" alt=\"\"\/><br \/>\n                        <span class=\"border-bottom\"\/><br \/>\n                    <\/figure>\n<\/p><\/div>\n<\/p><\/div>\n<\/div><\/div>\n<\/p><\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Representative Image More than 21,000 consumer grievances against online food delivery apps have been registered with the food regulator FSSAI in the last five fiscal years. In a written reply to the Rajya Sabha, Minister of State for Food and Consumer Affairs BL Verma said the &#8220;FSSAI undertakes regular surveillance, monitoring, inspection and random sampling [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":168342,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[98],"tags":[67634,11276,14205,11601,67633,67629,529,35229,2074,67628,67636,67632,67637,67627,67631,67638,67630,67635,1003],"dealstore":[],"offerexpiration":[],"class_list":["post-168341","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketing","tag-adulterated-food-complaints","tag-apps","tag-brandequity","tag-consumer","tag-consumer-complaints-mechanism-fssai","tag-consumer-grievances-food-safety","tag-delivery","tag-fiscal","tag-food","tag-food-delivery-apps-grievances","tag-food-safety-connect-portal","tag-food-safety-standards-india","tag-fssai","tag-fssai-complaints","tag-fssai-license-cancellation","tag-grievances","tag-online-food-delivery-issues","tag-substandard-food-issues","tag-years"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FSSAI gets 21,042 consumer grievances against food delivery apps in last 5 fiscal years, ET BrandEquity - Som2ny Network<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fivemor.com\/?p=168341\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FSSAI gets 21,042 consumer grievances against food delivery apps in last 5 fiscal years, ET BrandEquity - Som2ny Network\" \/>\n<meta property=\"og:description\" content=\"Representative Image More than 21,000 consumer grievances against online food delivery apps have been registered with the food regulator FSSAI in the last five fiscal years. 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