{"id":152466,"date":"2025-03-23T22:26:25","date_gmt":"2025-03-23T22:26:25","guid":{"rendered":"https:\/\/peraltafinancing.com\/business\/marketing\/improving-customer-service-with-agentic-ai\/"},"modified":"2025-03-23T22:26:25","modified_gmt":"2025-03-23T22:26:25","slug":"improving-customer-service-with-agentic-ai","status":"publish","type":"post","link":"https:\/\/fivemor.com\/?p=152466","title":{"rendered":"Improving Customer Service With Agentic AI"},"content":{"rendered":"


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Most companies operate in highly competitive markets with goods and services that exist in abundance in today’s market. They rely on things like brand, unique designs or experience to attract customers. But there\u2019s always another shoe brand, airline, toy or car.<\/p>\n

In this type of environment, the margin for error is low and customer service is a key differentiator to help companies stand out from everyone else. Yes, your customer can buy clothes from anyone for example, but they know they can trust you. So how can customer service maintain that trust?<\/p>\n

With many contact centers experiencing high call volumes, complex inquiries and customer frustration coming from unnatural voice interactions and fragmented experiences when being transferred between departments, customer service isn\u2019t delivering what customers want and expect. And if they can\u2019t trust you when something goes wrong, why should they trust you at all? Something needs to change.<\/p>\n

These are problems that Agentic AI is designed to address. With Agentic AI, customers can get their problems sorted out without needing to follow a script, remind the agent of their problem or start over if they\u2019re transferred to a new agent. Agentic AI differs from earlier technology where chatbots were confined to preexisting scripts. With Agentic AI, customers can ask multifaceted questions, receive natural responses in real-time and have their problems solved.<\/p>\n

Agentic AI is starting to make waves and has great potential to vastly improve the customer experience. Gartner predicts that Agentic AI will routinely solve 80% of customer issues by 2029<\/a>. Let\u2019s see how.<\/p>\n

Reasoning<\/h2>\n

Customers often contact your organization because they have a problem they need solved. Your agents should be able to reason through the problem and offer a quick, effective solution. That means being solution oriented, not obsessed with following a script at the cost of basic common sense. According to research, first contact resolution along with short wait times<\/a> are two of the most important considerations for customers looking to get their issues resolved. And why wouldn\u2019t they be? Contacting customer service is an interruption and time investment on top of the problem they\u2019re having!<\/p>\n

Agentic AI systems have the power to address both these concerns. Customers don\u2019t want to have to be stuck with narrow \u201cPress 1\u201d phone trees, nor to hear robotic human agents follow a written script. They want the right answers the first time they ask. In contrast to the bots of old, Agentic AI is flexible enough to reason out a solution without forcing customers through a set of predefined hoops or repeating themselves again and again.<\/p>\n

Personalization<\/h2>\n

Customers want to feel like their business matters. They chose your brand out of a huge pool of competitors and don\u2019t want to be just another number. They also don\u2019t want to have to repeat themselves every step of the way any more than your agents want to repeat the same tasks over and over. According to Deloitte research<\/a>, customers say that only 43% of their experiences feel personalized, even though brands claim to personalize 61% of experiences. (Here\u2019s a hint: using someone\u2019s first name doesn\u2019t count!) Such relationship activation is crucial for building customer loyalty and trust.<\/p>\n

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