{"id":117557,"date":"2025-03-07T10:06:45","date_gmt":"2025-03-07T10:06:45","guid":{"rendered":"https:\/\/peraltafinancing.com\/business\/real-estate\/three-leasing-kpis-every-property-manager-should-track-to-optimize-their-business\/"},"modified":"2025-03-07T10:06:45","modified_gmt":"2025-03-07T10:06:45","slug":"three-leasing-kpis-every-property-manager-should-track-to-optimize-their-business","status":"publish","type":"post","link":"https:\/\/fivemor.com\/?p=117557","title":{"rendered":"Three Leasing KPIs Every Property Manager Should Track to Optimize Their Business"},"content":{"rendered":"<p> <br \/>\n<\/p>\n<div>\n<p>\t\t\t\t\t\t\t\t<!-- Showing the last modified date and the author name --><\/p>\n<p style=\"margin-bottom: 0;\">Published on March 4th, 2025<br \/>By <a href=\"https:\/\/www.appfolio.com\/blog\/author\/matthew-kaddatz\/\" title=\"Posts by Matthew Kaddatz\" rel=\"author\" itemprop=\"author\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Person\">Matthew Kaddatz<\/a><\/p>\n<p><span style=\"font-weight: 400;\">According to the <a href=\"https:\/\/www.appfolio.com\/resources\/library\/benchmark-report\" target=\"_blank\" rel=\"noopener\">2025 AppFolio Property Manager Benchmark Report<\/a>, m<\/span><span style=\"font-weight: 400;\">aintaining high occupancy rates is the industry\u2019s top concern, with 20% more property managers identifying this as a threat compared to last year, <\/span><span style=\"font-weight: 400;\">which means this year\u2019s leasing season will be more competitive than ever. Read on to find out the key performance indicators (KPIs) you should be tracking and how to optimize your leasing flow to turn leads into leases faster.<\/span><\/p>\n<h3><b>What is an Optimal Leasing Flow?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">While each property management business\u2019s leasing flow may look slightly different, there are certain steps everyone should follow to successfully convert leads to leases. An optimal leasing flow \u2014\u00a0one that fills vacancies quickly \u2014 should look like this:\u00a0<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Advertise units<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Communicate with leads<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Schedule showings<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Process applications<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Screen tenants<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sign leases<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Help manage the move-in<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">To further optimize your leasing flow beyond these steps, you should monitor several KPIs. KPIs are important to evaluate on a regular basis, as they help you to better understand the health of your business and how you stack up to your competitors and\/or the previous year.<\/span><\/p>\n<h3><b>Top Three Leasing KPIs Property Managers Should Track\u00a0<\/b><\/h3>\n<h4><b>KPI 1: Leasing Performance<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">The first and arguably the most important KPI you should track is your leasing performance, with the goal of identifying which leasing agents are attracting the most leads and establishing the ROI of your leasing efforts. When measuring leasing performance, there are a few metrics you should keep in mind, including:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Leasing activity:<\/b><span style=\"font-weight: 400;\"> You need a tool that can show you the total number of leads, showings, applications, and leases. Having technology that tracks this for you allows you and your staff to identify outliers and pinpoint areas for improvement to maximize your efforts.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Inquiries by source:<\/b> <span style=\"font-weight: 400;\">You need to be able to attribute the number of prospect inquiries for specific units, properties, or campaigns to their source (such as listing sites) so you can evaluate the ROI of your marketing efforts and ensure you\u2019re getting the most out of your marketing spend.<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Future occupancy:<\/b><span style=\"font-weight: 400;\"> You need to measure leases needed to reach your 95% occupancy metric with leasing conversions so that you can give your leasing teams tangible targets to meet occupancy goals and reduce days vacant.<\/span><\/li>\n<\/ul>\n<h4><b>KPI 2: Turn Performance<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">The second KPI you should track is unit turn performance, with the goal of turning each unit as quickly as possible. Unit turns can be challenging, as a lot of work goes into transitioning an apartment or single-family home from move-out to move-in ready. Some ways you can put technology to work are by using a single system that allows you to track turn tasks across units, coordinate vendors and timing, and manage turn-related documents. If you\u2019re relying on multiple tools to manage unit turns or are still using paper-based processes, consider transitioning to a fully digital system so you can increase visibility and turn units more efficiently.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For instance, with <\/span><a href=\"https:\/\/www.appfolio.com\/blog\/streamline-unit-turns\/\"><span style=\"font-weight: 400;\">AppFolio Property Manager<\/span><\/a><span style=\"font-weight: 400;\">, you can post recurring work orders to a unit turn, generate unit turn detail reports, check the status of unit turns across properties, and communicate with vendors right in the platform.\u00a0<\/span><\/p>\n<h3><b>KPI 3: Renewal Performance<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The final leasing KPI you should track is renewal performance, with the goal of removing friction in the renewal process. Maintaining occupancy is essential for success. It is far easier and more profitable for your residents to stay, as this avoids vacancies, expensive and time-consuming turnovers, and the need to spend money on marketing to attract new renters. Ideally, you want to make the renewal process as streamlined and easy as possible for your residents. Below are five steps you can follow to strengthen your renewal strategy.<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Provide flexible lease terms by allowing residents to choose the best offer for their needs.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Consider flat rate renewals to decrease the risk of maintaining rent in order to maintain occupancy.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Bring renewals to the renter \u2014 send, track, and countersign lease renewals online with an online portal.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reach out to your residents before their lease ends to see if they\u2019d like to renew. Automatic digital reminder emails can really help with this process.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Use data to your advantage by creating a renewal summary report so you can see your renewal performance over time.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Leasing season is always a busy time of year for your teams; however, when you leverage automated and online tools, you can optimize your workflow to turn leads into leases faster. A comprehensive leasing platform, like AppFolio, can help you and your team reduce the number of days your units are vacant. To learn more about how you can streamline your leasing operations, take a look at this guide.<\/span><\/p>\n<p><a href=\"https:\/\/info.appfolio.com\/APM-CD-ASSET-SMB07-LeasingSeason_etb_content_download_form_lp.html\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-14536\" src=\"https:\/\/blog.appfolio.com\/wp-content\/uploads\/2023\/03\/appfolio-leasing_season_guide-blogfooter-1140x380-1.png\" alt=\"Leasing season guide\" width=\"1140\" height=\"380\" srcset=\"https:\/\/blog.appfolio.com\/wp-content\/uploads\/2023\/03\/appfolio-leasing_season_guide-blogfooter-1140x380-1.png 1140w, https:\/\/blog.appfolio.com\/wp-content\/uploads\/2023\/03\/appfolio-leasing_season_guide-blogfooter-1140x380-1-300x100.png 300w, https:\/\/blog.appfolio.com\/wp-content\/uploads\/2023\/03\/appfolio-leasing_season_guide-blogfooter-1140x380-1-1024x341.png 1024w, https:\/\/blog.appfolio.com\/wp-content\/uploads\/2023\/03\/appfolio-leasing_season_guide-blogfooter-1140x380-1-589x196.png 589w\" sizes=\"auto, (max-width: 1140px) 100vw, 1140px\"\/><\/a><\/p>\n<p>\u00a0<\/p>\n<\/p><\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Published on March 4th, 2025By Matthew Kaddatz According to the 2025 AppFolio Property Manager Benchmark Report, maintaining high occupancy rates is the industry\u2019s top concern, with 20% more property managers identifying this as a threat compared to last year, which means this year\u2019s leasing season will be more competitive than ever. Read on to find [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":117558,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[99],"tags":[907,17390,24380,14495,11464,14928,1018],"dealstore":[],"offerexpiration":[],"class_list":["post-117557","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-real-estate","tag-business","tag-kpis","tag-leasing","tag-manager","tag-optimize","tag-property","tag-track"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Three Leasing KPIs Every Property Manager Should Track to Optimize Their Business - Som2ny Network<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fivemor.com\/?p=117557\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Three Leasing KPIs Every Property Manager Should Track to Optimize Their Business - Som2ny Network\" \/>\n<meta property=\"og:description\" content=\"Published on March 4th, 2025By Matthew Kaddatz According to the 2025 AppFolio Property Manager Benchmark Report, maintaining high occupancy rates is the industry\u2019s top concern, with 20% more property managers identifying this as a threat compared to last year, which means this year\u2019s leasing season will be more competitive than ever. 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