![](\"https:\/\/convergencecoaching.com\/wp-content\/uploads\/2019\/05\/Emily-Brantz_square-300x300.jpg\")
\t\t\t\t<\/div>\nThere is no question about it \u2013 how, where, and when we work is shifting due to technology, the pandemic, economies, globalization, client preferences, and more<\/em>. In this constantly changing world, we can talk about how change is hard and keep doing the same things, risking our talent and client relationships. Or<\/em>, we can choose to thrive by transforming our mindset, identifying the opportunities the change brings, and embracing new behaviors to capitalize.<\/span><\/p>\n Hybrid work continues to empower firms, organizations, and<\/em> the people they serve. At ConvergenceCoaching\u00ae, we often share strategies for leaders to support, attract, and retain talent with hybrid and remote strategies, including findings from our biennial survey: ConvergenceCoaching\u00ae\u00a0 Anytime, Anywhere Work\u2122 Survey. But we still hear the objection: Developing or deepening client relationships is almost impossible when working in a remote or hybrid environment. <\/em><\/span><\/p>\n Being a leader in an almost 25-year-old 100% remote and hybrid organization, I\u2019m here to say \u201cYes, you can!\u201d develop deep, meaningful relationships with clients and talent<\/span>,<\/strong> but it looks slightly different. Here are some strategies to help you develop deep relationships at distance:<\/span><\/p>\n Try defining your communication preferences<\/strong><\/span> by determining the basics for yourself:<\/span><\/p>\n Then, share this with your clients and ask them the same! <\/strong><\/span>Document both of your communication preferences for easy reference and share this information with your team, too! \u00a0<\/span><\/p>\n Try scheduling or timelining periodic \u201cProgress Reports\u201d<\/strong> <\/span>and share those dates with your clients. This will help minimize how often a client checks-in with you or asks about their deliverable. Be proactive in addressing hiccups or delays. If something is off track, don\u2019t wait for your client to contact you, reach out to them (using their preferred mode of communication), explain the situation, how it will be or is rectified, and a new timeline.<\/span><\/p>\n Bonus points:<\/em> Delegate this type of communication to a non-CPA team member during your compressed work periods!<\/span><\/p>\n Building strong client relationships in any proximity to your client \u2013 nearby or at distance — can be effective and deeply meaningful with the right strategies. If you use these strategies in a remote or hybrid environment your client relationships will expand, grow, and last \u2013 but they apply to in-person client service too<\/strong><\/span>! I encourage you to pilot one (or more!) of these strategies during this compressed work period to build trust, collaboration, and strengthen your hybrid relationship. Then, let me know how it went, what roadblocks you faced, or other ideas you have that have worked for you, too!<\/span><\/p>\n Until next time,<\/span><\/p>\n Emily<\/span><\/p>\n<\/p><\/div>\n\n
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