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What Happens When AI Starts Doing Business with AI?
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In late 2025, Perplexity’s Comet browser began logging into shoppers’ Amazon accounts and buying on their behalf. Amazon treated it as an intruder. It ...

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Research: To Get Employees to Use a Benefit, Make Signing Up a Little Harder
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<p>Adding a small, meaningful amount of friction at sign-up can improve follow-through on behaviors that require ongoing effort.</p>

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4 Steps to Transform the “Middle Office” with AI
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<p>Most companies overlook the opportunities for AI to improve exception-heavy tasks such as contract reviews, risk management, and ...

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Is Your Organizational Culture Too Nice?
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We recently wrote about the need for leaders to be less “nice” and more “good”: to reduce their focus on making people feel comfortable and instead lean in ...

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Great Leaders Question Philosophical Assumptions
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<p>Three philosophical proficiencies for leading in a world where old certainties are breaking down.</p>

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Performance Management Needs New Metrics in the AI Era
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<p>How organizations can evaluate the contributions of employees, AI systems, and their combined output.</p>

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You Outsourced the AI—but You Still Own the Risk
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Is your company’s outsourced AI technology leaving it vulnerable to unexpected risk? As enterprises increasingly embed third-party systems into their ...

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U.S. and Japanese Companies Struggle with Different Parts of AI Adoption—and Offer Different Lessons for Making It Work
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In the global story of AI adoption, the United States appears to be the clear leader. Meanwhile, Japan, once a global powerhouse of technological ...

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Responsible AI Is Becoming a Growth Strategy
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<p>A playbook for turning good governance into a competitive edge.</p>

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Don’t Let AI Make Bad Analytics Worse
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Most companies are building AI analytics as an access problem: How do we let more people ask more questions of more data? But that’s the wrong starting ...

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How AI Agents Broaden the Scope of Knowledge Work
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You ask two different AI tools the same question—say, to pull together a comprehensive competitive landscape for a new product line. The first comes back in ...

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