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When Raising Prices Is Better Than Cutting Quality
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When faced with cost increases, managers may need to make tough decisions. Generally, there are three options that managers can consider in these ...

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Do Your B2B Customers See the Value You Deliver?
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Most B2B companies have long harbored a costly blind spot: a gap between the value they create for customers and the value those customers can see, measure, ...

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A New Way to Measure Customer Referrals
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<p>In this week&#8217;s <em>The Insider</em> newsletter, managing editor Gretchen Gavett covers why referrals deserve more strategic ...

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